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HP Customer Support - Knowledge Base

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    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Audio or sound issues? Try our automated HP Audio check!

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP LaserJet Pro M402, M403 - Clear paper jams in the fuser

Clear paper jams in the fuser

Use the following procedure to check for paper in all possible jam locations in the fuser area.
  1. Press the front-door-release button.
    Figure : Open the front door
  2. Open the front door.
    Figure : Open the front door
  3. Remove the toner cartridge.
    Figure : Remove the toner cartridge
  4. Lift the jam-access cover.
    Figure : Lift the cover
  5. Remove any jammed paper.
    Figure : Remove the jammed paper
  6. Install the toner cartridge.
    Figure : Install the toner cartridge
  7. Close the front door.
    Figure : Close the front door

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Country/Region: Africa

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