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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04632978

Version: 1

HP RP7 Retail System Model 7800 - Touch Screen Failure

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Apr-2015

Last updated : 07-Apr-2015

DESCRIPTION
The touch screen is unresponsive and the computer may display the following error when attempting to install the HP Touch Controller driver:
Unable to detect the appropriate controller
This issue only occurs after installing the operating system in the SCOPE.

SCOPE
Information in this document applies to the following:
Systems:
  • HP RP7 Retail System Model 7800
Operating Systems:
  • Microsoft POSReady 2009
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP Retail System PCAP Touch Monitor
Version: 7.2.52
Revision: C PASS: 1
note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP L6015tm 15-inch Retail Touch Monitor, HP RP7 Retail System Model 7800

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04632978

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