The tablet does not connect to a Cisco Wireless AP connection point. This issue only occurs when the wireless AP is set to WPA/WPA2 with AES encryption.
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SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c04423225
Version: 1
HP ElitePad 1000 G2 Tablet PCs - Cannot Connect to Cisco WLAN When Using WPA/WPA2 Settings with AES Encryption
Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 26-Aug-2014
Last updated : 26-Aug-2014
Information in this document applies to the following:
Computers:
- HP ElitePad 1000 G2 Tablet
Operating Systems:
- Microsoft Windows 8.1 (standard)
- Microsoft Windows 8.1 Pro
- Microsoft Windows 8.1 (Enterprise)
Upgrade the WLC software to resolve this issue. Refer to the following firmware fixes which are available to
download from Cisco.com now:
Software Version
|
Site Link
|
7.3.101.0
| |
7.2.111.3
| |
7.0.235.3
|
note:The preceding links takes you outside the HP Web site. HP does not control and is not responsible for information outside the HP Web site.
Hardware platforms affected :
HP ElitePad 1000 G2 Tablet
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA04423225
© Copyright 2021 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.
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