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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04422643

Version: 1

HP ElitePad 900 G1 Tablet PCs - Cannot Unlock BitLocker After Entering Recovery Key, TPM Is Locked, or the Tablet Restarts Repeatedly

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 25-Aug-2014

Last updated : 25-Aug-2014

DESCRIPTION
The tablet may display one or more of the following symptoms when the battery is completely drained and the tablet is connected to an AC adapter:
  • The tablet repeatedly powers off and on.
  • The BitLocker drive cannot be unlocked after entering the recovery key.
  • The TPM is locked.

SCOPE
Information in this document applies to the following:
Computer:
HP ElitePad 900 G1 Tablet
Operating Systems:
Microsoft Windows 8 Pro
RESOLUTION
To resolve this issue, connect the tablet to an AC adapter until the tablet is completely charged, then refer to the following link to access the Microsoft KB article:
note:
The preceding link takes you outside the HP Web site. HP does not control and is not responsible for information outside the HP Web site.

Hardware platforms affected : HP ElitePad 900 G1 Tablet

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04422643

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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