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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP LaserJet Enterprise M750 - Replace Tray 3, 4, 5, and 6 Rollers

Introduction
  note:
To see a short video demonstrating this procedure, click here.
Before you begin
  • Use the table below to identify the correct kit part number for your product, and then go to www.hp.com/buy/parts to order the kit.
    Kit part number
    Description
    CC522-67909
    Tray 3, 4, 5, and 6 paper pick-up roller kit
Required tools
  • No special tools are required to install this kit.
Step 1 - Remove The Rollers
  1. Do the following:
    1. Turn off the product.
    2. Disconnect the power cable.
        warning:
      To avoid damage to the product, turn the product off, wait five seconds, and then remove the power cord before attempting to service the product.
  2. Remove the trays from the product, and then locate the tray 3 rollers on the right-hand side of the tray cavity.
  3. Release three tabs, and then pull the rollers in the direction of the arrow.
  4. Repeat for trays 4, 5, and 6 if you have them installed.
Step 2 - Unpack the Replacement Rollers
Unpack the replacement rollers from the packaging.
If your part requires return or recycling, go to Product return and recycling
  note:
HP recommends responsible disposal of the defective rollers.
Step 3 - Install the Replacement Rollers
  1. To install the new rollers, push the end without the tab into the product until the roller snaps into place.
  2. Repeat for trays 4, 5, and 6 if you have them installed.
  3. Replace the trays.
  4. Do the following:
    1. Connect the power cable.
    2. Turn on the product.

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Country/Region: Africa

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