hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Welcome Samsung Printer Customers

    Need support for your Samsung Printer?  HP is here to help!  Learn More

hp-concentra-wrapper-portlet

Actions
Loading...

HP Color LaserJet Enterprise M651, HP Color LaserJet Enterprise MFP M680 - Replace the Tray 2-5 pickup and separation rollers

Replace the Tray 2-5 pickup and separation rollers
  note:
To see a short video demonstrating this procedure, click here.
This document provides the procedure to replace the Tray 2-5 pickup and separation rollers (HP kit CC493-67907). The kit includes rollers and printed instructions.
  note:
This document applies to several HP LaserJet products. Some products might have a different appearance than the product in these images, but the procedure is the same.
Figure : Pickup and separation rollers
  1. Press the power button to turn the product off.
    Figure : Turn off the product
  2. Open and remove each of the cassette trays (Trays 2-5).
      note:
    Some products have different tray configurations than shown here.
    Figure : Remove the cassette trays.
  3. Locate the set of three rollers inside the cavity for each tray. Replace only the rollers that have blue plastic on the ends.
    Figure : Locate the rollers
  4. For each roller that has blue plastic on the end, pinch together the tabs, and pull the roller straight out. Recycle the rollers according to local regulations.
    Figure : Remove the rollers
  5. Remove the new rollers from the packaging.
      caution:
    Do not touch the surface of the rollers. Grasp the rollers by the tabs on the end.
    Figure : Unpack the new rollers
  6. Insert the new rollers, and push in until each roller snaps into place.
    Figure : Insert the new rollers
  7. Insert and close each cassette tray.
    Figure : Insert the trays
  8. Press the power button to turn the product on.
    Figure : Turn on the product

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Africa

hp-detect-load-my-device-portlet

Actions
Loading...