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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04240759

Version: 1

HP ProBook Notebook PCs - Losing WLAN Connection and Red "X" on Internet Icon in System Tray

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 14-Apr-2014

Last updated : 14-Apr-2014

DESCRIPTION
The computer intermittently disconnects from the internet during use and a red "x" appears on the internet icon in the System Tray. This occurs when using a Wireless LAN connection (WLAN).

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP ProBook 430 G1 Notebook PC
  • HP ProBook 440 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 470 G1 Notebook PC
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Starter (32-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 8 (standard)
  • Microsoft Windows 8 Pro
  • Microsoft Windows 7 Enterprise (32-bit)
  • Microsoft Windows 7 Home Basic (32-bit)
  • Microsoft Windows 7 Ultimate (32-bit)
  • Microsoft Windows 7 Home Premium (32-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 8.1 (standard)
  • Microsoft Windows 8.1 Pro
Parts:
  • 709011-001 : WLAN M CIVIC BGN 1x1 BT4 CB
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
MediaTek(Ralink)802.11 b/g/n Wireless LAN (WLAN) Adapter
Version: 5.0.44.0
Revision: D
MediaTek(Ralink) 802.11 Wireless LAN (WLAN) Adapter
Version: 5.0.44.0
Revision: B
MediaTek(Ralink) Bluetooth Software Driver
Version: 11.0.752.0
Revision: D
MediaTek(Ralink) Bluetooth Software Driver
Version: 11.0.752.0
Revision: C
  note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP ProBook 430 G1 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 470 G1 Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Starter (32-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04240759

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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