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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04202061

Version: 1

HP ZBook 15-inch and 17 G2 Mobile Workstations - Computer Does Not Display on Three External Monitors With HP 230W Advanced Docking Station

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 17-Mar-2014

Last updated : 08-Sep-2015

DESCRIPTION
The computer only displays on two monitors when three monitors are connected to the docking station listed in the SCOPE.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP ZBook 15-inch Mobile Workstation
  • HP ZBook 17-inch G2 Mobile Workstation
Docking Stations:
  • HP 230W Advanced Docking Station
RESOLUTION
To display on three monitors, connect two of the monitors to DP ports on the docking station and one monitor to the mini DP port with a mini DP to DP adapter. No other configurations are compatible with the docking station.

Hardware platforms affected : HP 230W Advanced Docking Station, HP ZBook 15 Mobile Workstation, HP ZBook 17 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04202061

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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