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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03931291

Version: 1

HP EliteBook 2530p Notebook PCs - HP ProtectTools Only Displays One Account At Login

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 18-Sep-2013

Last updated : 18-Sep-2013

DESCRIPTION
Only one HP ProtectTools user account is listed when a computer with multiple user accounts powers on.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 2530p Notebook PC
Operating Systems:
  • Microsoft Windows 7 Professional (64-bit)
RESOLUTION
Complete the following procedure to add additional users to the HP ProtectTools Single Sign-on feature:
  1. From the Start menu select HP ProtectTools Administrative Console.
  2. In the right pane, select Manage HP ProtectTools users.
  3. Click Add.
  4. Enter the new user name and corresponding password.
The newly added user accounts will appear in the HP ProtectTools Users frame. All added users will be listed when the computer powers on.

Hardware platforms affected : HP EliteBook 2530p Notebook PC

Operating systems affected : Microsoft Windows 7 Professional (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03931291

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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