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HP OfficeJet Pro X476 and X576 MFP series - Solve paper handling problems

The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.
  1. Open the product and remove any jammed sheets of paper.
  2. Load the tray with the correct size of paper for your job.
  3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the guides with the paper-size markings in the bottom of the tray.
  4. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.
  5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually through Tray 1, the multi-purpose tray on the left side of the product. Load paper, and continue.

The product picks up multiple sheets of paper

If the product picks up multiple sheets of paper from the tray, try these solutions.
  1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.
  2. Use only paper that meets HP specifications for this product.
  3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. Make sure all paper in the tray is the same type and size.
  4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return less paper to the tray.
  5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the guides with the paper-size markings in the bottom of the tray.

Product states that a paper tray is empty, even though it has paper

If the tray contains paper, try these solutions.
  • Ensure there is actually paper in the tray, and that the tray is adjusted correctly.
  • Check that the correct tray is being selected.
  • Ensure that the tray lift mechanism on the tray is working. Remove the tray from the product. Remove the paper from the tray. Push the ratchet mechanism on the back of the tray. If the metal base of the tray lifts up, return the product for service. If it does not lift up, then replace the tray.

Other paper-handling problems

Solve frequent jams in the paper path

  • Make sure that there are no scraps of paper obstructing the print zone. Feed a thick or stiff piece of paper through the product to dislodge any scraps
  • Make sure that there are no star-wheels missing or damaged. Check components such as the duplex module to verify that the star-wheels are intact and working properly. If this is not the case, replace the assembly on which the star-wheels are located.

Prevent paper jams

To reduce the number of paper jams, try these solutions.
  1. Use only paper that meets HP specifications for this product. Light-weight, short grain paper is not recommended for use in this product.
  2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
  3. Use paper that has not previously been printed or copied on.
  4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.
  5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.
  6. Make sure that the tray is fully inserted in the product.
  7. If you are printing on heavy, embossed, or perforated paper, use Tray 1, the multi-purpose tray on the left side of the printer, and then feed sheets manually one at a time.

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Country/Region: Africa

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