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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03568468

Version: 1

HP Notebook PCs - Battery in Low Charge State May Not Begin Charging

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 12-Nov-2012

Last updated : 12-Nov-2012

DESCRIPTION
The notebook may not immediately recognize and charge a battery that has been discharged to 0%. In some instances, removing the battery and disconnecting the AC adapterm which resets the KBC, will allow charging to resume normally.

SCOPE
HP EliteBook 2560p Notebook PC
HP EliteBook 2760p Tablet PC
HP EliteBook 8460p Notebook PC
HP EliteBook 8560p Notebook PC
HP EliteBook 8560w Mobile Workstation
HP EliteBook 8760w Mobile Workstation
HP ProBook 4230s Notebook PC
HP ProBook 4330s Notebook PC
HP ProBook 4331s Notebook PC
HP ProBook 4430s Notebook PC
HP ProBook 4431s Notebook PC
HP ProBook 4435s Notebook PC
HP ProBook 4436s Notebook PC
HP ProBook 4530s Notebook PC
HP ProBook 4535s Notebook PC
HP ProBook 4730s Notebook PC
HP ProBook 5330m Notebook PC
HP ProBook 6360b Notebook PC
HP ProBook 6460b Notebook PC
HP ProBook 6465b Notebook PC
HP ProBook 6560b Notebook PC
HP ProBook 6565b Notebook PC
RESOLUTION
To resolve this issue, download and install one of the following SoftPaqs. The SoftPaqs include a KBC change that specifically addresses this issue.
Models Affected
Softpaq Description
Information
Download
6465b / 6565b
HP Notebook System BIOS Update
VERSION: F.23 REV: F
6560b / 8560p / 6460b / 8460p / 8460w / 6360b
HP Notebook System BIOS Update
VERSION: F.28
8760w
HP Notebook System BIOS Update
VERSION: F.28
2560p
HP Notebook System BIOS Update
VERSION: F.28
2760p
HP Notebook System BIOS Update
VERSION: F.28
8560w
HP Notebook System BIOS Update
VERSION: F.28
4535s / 4435s / 4436s
HP Notebook System BIOS Update
VERSION: F.24 REV: F
4330s / 4331s / 4430s / 4431s / 4530s / 4730s 4230s
HP Notebook System BIOS Update
VERSION: F.29 REV: F

Hardware platforms affected : HP EliteBook 2760p Tablet PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8560p Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6560b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03474389

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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