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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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HP LaserJet Enterprise 500 Color MFP M575 - Paper Path Page will not print when selected from the Control Panel or Embedded Web Server

Issue:
The Paper Path Page will not print when selected from the Control Panel or Embedded Web Server.
This page is found on the Control Panel under the following Menu: Administration> Troubleshooting > Paper Path Page.
Solution
Currently the only workaround is to view the page with the view option available through the menus used to print the page.
Cause
This issue will be resolved in FutureSmart 2 SP2 coming in December 2012.

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Support Forum

Support Forum

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Country/Region: Africa

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