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Clearing Paper Jams for HP LaserJet Pro 200 Color MFP M276n and M276nw Printers

This document is for HP LaserJet Pro 200 Color MFP M276n and LaserJet Pro 200 Color MFP M276nw.
When trying to print, one of the following Paper Jam error messages displays on the printer control panel.
  • Jam in output bin
  • Jam in automatic document feeder
  • Jam in the cartridge area
  • Jam in the duplex area
  • Jam in rear door/fuser area
These errors indicate that paper might be stuck inside an area of your printer. Use the following steps to find out if paper is truly stuck in the printer, and then either clear the printer of the jammed paper or reset the printer if paper cannot be found.
Step 1: Look for any jammed paper
Look at the error displayed on the control panel screen and use one of the following sections to find and clear any paper or media that might be jammed inside the printer.
Step 2: Reset the printer
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to reset the printer, which might clear a false paper jam error, and then continue to the next step.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
      note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Try printing again. If the error persists, continue to the next step.
Step 3: Service the printer
If the error message continues and you have tried all the other steps in this document, then service the printer.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
Check your product warranty to determine if your product is still under warranty, and then go to Contact HP Support to schedule a repair or replacement.
Repair fees might apply for out-of-warranty products.

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