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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
    > Resolve Windows 10 or update issues on HP computer – Click Here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP PCs - CD/DVD Drive Is Not Detected (Windows 10, 8)

This document is for HP and Compaq computers with Windows 10 or 8.
When you try to burn or read a disc, nothing happens or an error stating that the drive cannot be found displays in the CD/DVD burning software.
  • If a window does not open when discs are inserted into the drive and the drive does not display in File Explorer, refer to The CD/DVD drive does not display.
  • If Windows recognizes the CD/DVD drive, but the disc burning software does not detect the drive, refer to Software for burning burning discs does not recogonize the device.

The CD/DVD drive does not display

If a window does not open when you insert a disc into the drive and the drive does not display in File Explorer, then Windows does not recognize the drive.
If you upgraded your computer to Windows 10 or to Windows 8 and the drive was working before, but is no longer working correctly, you can save time by skipping to Clear the upper and lower registry filters to remove the upper and lower control filters from the registry.
note:
If you have a new notebook computer, make sure the computer actually has a CD/DVD drive. Several models of notebook computers do not come with CD/DVD drives, and must use an external USB drive or other solution.

Software for burning discs does not recognize the drive

If the CD/DVD writing software displays notification that no drive is detected, use the steps in this section.
note:
Disc recording software applications that come with HP and Compaq computers are made to recognize only the original CD/DVD drives that come with the computer. If you added a new drive, use the disc burning software that came with the drive or use the native burning capabilities of Windows.
CyberLink Power2Go error message stating that no  disc burning drive is available

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Country/Region: Africa

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