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HP Printers - The Printer Display Is Blank or Black

This document is for the HP Officejet Pro 251dw, 276dw, 8500, 8500A, 8600, and Photosmart Premium (c309) series printers.
Follow these steps to troubleshoot a blank or black control panel.
Before you try the following solutions, disconnect the USB cable and Ethernet cable from the back of the printer. Make sure that there are no memory cards or thumb drives in the printer.

Solution one: Turn the printer off and then on again

Follow these steps to restart the printer.
  1. Press the Power button to turn off the printer.
  2. Wait 60 seconds, and then press the Power button to turn on the printer.

Solution two: Plug the printer directly into a wall outlet

Make sure that the printer is properly connected to a suitable power source.
  1. Press the Power button to turn off the printer.
  2. Disconnect the printer's power cord from any power strips or surge suppressors and then plug it directly into a grounded wall outlet.
  3. Press the Power button to turn on the printer, and then try to use the menu to check if the printer control panel is functional.

Solution three: Reset the printer

Follow the steps below to reset the printer.
  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
    HP recommends plugging the printer directly into a wall outlet.

Solution four: Service the printer

These steps direct you to the appropriate service provider.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.