HP Customer Support - Knowledge Base




  • Information
    Learn how to upgrade to Windows 11

    Windows 11 Upgrade Guide

    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Sign up for an HP account

  • Feedback



HP Photosmart C4380 All-in-One Printer Series - Setting up the All-in-One (Hardware)


This document explains how to set up the physical parts of the product. Complete these steps before you install the product software on your computer.
This document includes the following steps to set up the product:
  • Unpack the All-in-One
  • Check the contents of the box
  • Connect the power cord and adapter
  • Press the On button
  • Select the language and country/region
  • Install the cartridges
  • Load plain paper
  • Align the cartridges

Setting up the All-in-One

Follow these steps in order.

Step one: Unpack the All-in-One

  1. Lower the paper tray and the cartridge access door.
    Figure : Lower the paper tray
  2. Remove all tape and packing material. Remove any sticker from the display.
    Figure : Remove packing material
  3. Close the cartridge access door.
    Figure : Close cartridge door

Step two: Check the contents of the box

The contents might vary by country/region. See the packaging for a list of items shipped in the box.

Step three: Connect the power cord and adapter

Connect the power cord and adapter to the back of the product and the electrical outlet.
Figure : Connect the power cord

Step four: Press the On button

  1. Press the On () button to turn on the product.
    Figure : Press the On button
    Check the display for helpful setup prompts during the rest of the setup process.

Step five: Select the language and country/region

If the display prompts you to set the language and country/region, follow these steps:
  1. Use the arrows on the display to select your language from the list of up to 25 languages, press OK, and then confirm.
  2. Select your country/region, press OK, and then confirm.

Step six: Install the cartridges

The product must be turned on before you can insert the cartridges. When the product is turned on, the carriage is on the rightside.
  1. Open the cartridge door.
    Figure : Open the cartridge door
  2. Remove the tape from the cartridges.
    Figure : Remove the tape
    Do not touch the copper-colored contacts orre-tape the cartridges.
    Figure : Do not touch ink nozzles or copper-colored contacts
  3. Insert each cartridge as follows:
    1. Hold the cartridge with the HP logo on top.
    2. Insert the tri-color cartridge in the left cartridge slot and the black or photo cartridge in the right cartridge slot.
      Figure : Insert the tri-color cartridge
    3. Make sure you push the cartridges in firmly untilthey snap into place.
      Figure : Push the cartridges in firmly untilthey snap into place
      Figure : Properly installed cartridges
    4. Close the cartridge door.
    5. Press OK when prompted to confirm the installationof genuine HP cartridges.

Step seven: Load plain paper

  1. Lower the output tray to load paper into the main input tray.
  2. Slide the paper-width guide to its outermost position.
    Figure : Slide the paper-width guide to its outermost position
  3. Check your paper for the following requirements.
    • Make sure it is unused, plain white paper.
    • Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
    • Make sure all the paper in the stack is the same size and shape.
  4. Tap the stack of paper on a flat surface to align the edges.
  5. Insert the stack of paper into the main input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.
    Figure : Insert the paper
  6. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the main input tray; make sure the stack of paper fits within the main input tray and is no higher than the top of the paper-width guide.
    Make sure that the product is idle and silent when you load paper into the main input tray. If the product is servicing the print cartridges or is otherwise engaged in a task, the paper stop inside the product might not be in place. You could push the paper too far forward, causing the product to eject blank pages.
    Figure : Slide the paper-width guide inward
  7. Lower the output tray.
  8. Pull out the output tray extension as far as it will go.

Step eight: Align the cartridges

  1. On the product control panel, press OK at each of the prompts to start cartridge alignment. Wait a few minutes while the alignment page prints.
    Figure : Alignment page prints
  2. Lift the lid, and then place the top of the alignment page face-down in the front right corner of the glass.
    Figure : Place alignment page on the glass
  3. Close the lid, and then press OK.






Country/Region: Africa