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HP Customer Support - Knowledge Base

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'Incorrect Print Cartridge. There is a Problem With the Left Cartridge' Error Message Displays on the HP Deskjet 5740, 5743, and 5748 Printers

Issue

The message "Incorrect Print Cartridge. There is a problem with the Left Print Cartridge" displays. A black print cartridge is installed in the color print cartridge slot.

Solution

  1. Uninstall the incorrect (black) print cartridge.
  2. Install the color print cartridge in the correct (left side) slot.
    Figure : Correct print cartridge placement

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Country/Region: Africa

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