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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Designjet 50ps - A 'Stop 0x0000001E' Error Message is Caused by Sfmsrv.sys

Issue:
You may receive the following error message after you install Windows 2000 Service Pack 3 (SP3) on the HP Designjet 50ps Server: "Stop 0x0000001E" (c0000005 804fad38 00000000 0000000c). The information in this article applies to:
  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Server SP3
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows 2000 Professional SP
Solution
Install Service Pack 3 and the Service Pack 3 patch from the Microsoft Website.
Then install the HP Designjet 50ps RIP software solution.
If the RIP software has already been installed use the following directions:
  1. Download the Microsoft Service Pack 3 patch from Microsoft Website.
  2. Start the computer in safe mode first by pressing the F8 key.
  3. Disable the Mac service and SNMP service by clicking Start, Control Panel, Administrative Services, Services.
  4. Install Service Pack 3 patch.
  5. Restart the computer
Cause
After installing Windows 2000 Service Pack 3 (SP3) the following error message may be received: "Stop 0x0000001E" (c0000005 804fad38 00000000 0000000c). This error message is caused by an incorrect parameter that is passed from Services for Macintosh (filename: Sfmsrv.sys) in Windows 2000 Server.
Summary
The fix for this issue and additional information can be found in the Microsoft Knowledge Base (article number q328506). To view the contents of the knowledge base article for this update, visit http://support.microsoft.com/support/kb/articles/%KBAspPage% directly, or visit http://search.support.microsoft.com/kb/ and query the Knowledge base for the Q number of this update (q328506).

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