HP and Compaq Desktop PCs - Obtaining Recovery Discs

note:

HP can not produce recovery discs containing Microsoft software that is considered obsolete by Microsoft, such as Windows 3.1 and 95.

note:

HP Pavilions that ship with Windows XP do not always come with recovery CDs. Instead, they use a hidden space (partition) on the hard drive to store the recovery information. Using a hidden partition provides a convenient, more stable recovery process.

note:

A credit card number is required for ordering recovery discs.

1. Go to the HP Partsurfer Web site (in English). The Parts Direct Ordering Web site uses a secure connection to protect your privacy.
2. Select your country from the drop-down menu in the top-right corner of the page.
3. Enter the model name (for example, 533w, 5002LA, or m380.fr). The model name is located on a sticker that is stuck to the case of the PC.
4. Click the appropriate model name from the list that appears. If more than one model name appears, refer to the product number or part number on the identification sticker on the back of the PC.

   note:

   The recovery CD set or DVD is matched to specific PC models. It is important to select the correct model name or an error can occur when using them.

5. Select Recovery Kit from the by keyword dropdown.
   A new page appears containing a list of all orderable software. This document only covers recovery kits. If the word recovery is not in the description or you can not select any quantity, then a recovery kit is not available for the computer. This can happen when the operating system on the recovery discs is obsolete and HP's supply of discs has run out.
6. Write down the part number of the recovery kit for future reference.
7. Type the quantity of recovery kits you wish to order (1) into the QTY field of the recovery kit part number. If you can not select any quantity, then a recovery kit is not available for the computer.
8. Click Order Selected Parts and then read and fill out all of the screens that appear.
   A red check mark may appear, the part can still be ordered if it is available.