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Manually update a Teams Room.

Note: This process can only update a Teams Rooms device with the Teams Rooms app already installed. It can't be used to perform a new installation. It also can't be used to downgrade the app to an older version.

Download the offline app update script:

As best practice, we recommend performing the following on the Teams Room computer system if available and connected to the network.

  1. On the Microsoft Teams Rooms console, select More.
  2. Select Settings.
    Note: An Admin password is required to access the Admin settings.
  3. Select Windows Settings.
  4. Select Administrator.
    Note: An Admin password is required to access as Administrator.
  5. Open a network web browser and access the following link:
    https://go.microsoft.com/fwlink/?linkid=2151817
    Note: This link will download Always the latest version.

Update the Teams Rooms app:

Note:

It is very important to have the Skype account active but with diconnected session, for the update.

  1. If the Skype account is running, then continue point 2, if no then perfomrm the following:
    • Sign out from the computer as Administrator.
    • Sign in back as a Skype user.
  2. Connect a Keyboard to the computer.
  3. Click 5 times on the keyboard Windows button.
    • The sign in page will pop up.
  4. Select Administrator.
    Note: An Admin password is required to access as Administrator.
  5. Open Command Prompts as Administrator.
  6. Past the following code:
    //Run the following command where <path to script> includes the full path to the script and the name of the script file//
PowerShell -ExecutionPolicy Unrestricted "<path to script>"
// For Example:
//PowerShell -ExecutionPolicy Unrestricted "C:\Users\Admin\Downloads\MTR-Update-4.5.6.7.ps1"//
  7. Allow the script to run, it may takes up to 4 min.
    • Check the output from the script - it will indicate if the script did or did not complete successfully.
    • If the script completes successfully, the Teams Rooms device will run the updated version of the Teams Rooms app on next reboot.
    • If the script encounters a problem, it will indicate what the problem is on the command line and record its output to a file. Follow any instructions that the script provides. If you need to contact Microsoft Support, make sure to include the log file along with the support request.
      • The log file can be found in C:\Users\Skype\AppData\Local\Packages\Microsoft.SkypeRoomSystem_8wekyb3d8bbwe\LocalState\Tracing\MTR-Update.

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