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HP LaserJet Tank MFP 1005, 1600, 2600 printers - Fixing poor print quality

The quality of a printed document is not as expected. Printouts are smeared, fuzzy, dark, or faded, or toner is loose, partially missing, or scattered.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the paper

The quality and type of paper can affect the print job. Follow these guidelines to make sure that the paper is appropriate. If it is not, load an appropriate paper type.

  • Use paper that is designed for use in HP LaserJet printers. Do not use paper that is designed only for inkjet printers.

  • Do not use paper that is too rough. Smoother paper might result in better print quality.

Check the toner level

Low toner can cause poor print quality. Check the toner level and refill if required.

  1. Check the Toner Level Indicator status.

    Toner Level Indicator status

    Action

    Three level indicator lights are lit

    Three level indicator lights are lit

    Toner is full. You do not need to take any action.

    Two level indicator lights are lit

    Two level indicator lights are lit

    Toner is partly depleted. You do not need to take any immediate action.

    One level indicator light is lit and the status indicator light is amber

    One level indicator light is lit and the status indicator light is amber

    Toner is low. Reload toner.

    One level indicator light is lit and the status indicator light blinks

    One level indicator light is lit and the status indicator light blinks

    Toner is very low. Reload toner.

  2. If toner is low, add more toner using at least one Toner Reload kit.

    Note:

    The port indicator only displays the Unlock icon when a toner refill is possible.

    The port indicator displaying the Unlock icon

Check the print settings

Sometimes the print settings can affect print quality. Check print settings to make sure that they are appropriate for your print job.

Clean the cartridge

Use Cartridge Cleaning Mode to clean dust from the paper rollers and improve print quality.

  1. Open the Advanced settings, Printer Home Page, or HP Device Toolbox.

    • HP Smart app (Windows, Mac, iOS, Android): Open the app, and then click your printer name or image. Select Printer Settings if necessary, and then select Advanced settings.

    • HP Printer Assistant (Windows 7): Search for and open HP, and then open HP Printer Assistant. Select Print, and then click Printer Home Page (EWS) or HP Device Toolbox.

  2. Click System > Service.

  3. If prompted, enter the Username and Password.

    Note:

    If the password has not been changed, you can find the Username and PIN (password) underneath the toner access door.

    Example of the username and pin sticker location
  4. Locate Cartridge Cleaning Mode, and then click Start.

    The printer cleans the cartridge.

Print a cleaning page

Use Toner Cleaning Mode to clean dust from the paper rollers.

  1. Make sure paper is loaded in the main tray, and then turn on the printer.

  2. Open Advanced settings, Printer Home Page, or HP Device Toolbox.

    • HP Smart app (Windows, Mac, iOS, Android): Open the app, and then click your printer name or image. Select Printer Settings if necessary, and then select Advanced settings.

    • HP Printer Assistant (Windows 7): Search for and open HP, and then open HP Printer Assistant. Select Print, and then click Printer Home Page (EWS) or HP Device Toolbox.

  3. Click System > Service.

  4. If prompted, enter the Username and Password.

    Note:

    If the password has not been changed, you can find the Username and PIN (password) underneath the toner access door.

    Example of the username and pin sticker location
  5. Locate Fuser Cleaning Mode, click Start, and then click OK.

    The Attention light blinks on the printer control panel.

  6. On the control panel, press the Resume/Cancel button .

    The printer uses a single piece of paper to clean the fuser.

  7. Discard the paper in the output bin.

Adjust the print density setting

Adjust the print density settings to help improve print quality issues.

  1. Open the Advanced settings, Printer Home Page, or HP Device Toolbox.

    • HP Smart app (Windows, Mac, iOS, Android): Open the app, and then click your printer name or image. Select Printer Settings if necessary, and then select Advanced Settings.

    • HP Printer Assistant (Windows 7): Search for and open HP, and then open HP Printer Assistant. Select Print, and then click Printer Home Page (EWS) or HP Device Toolbox.

  2. Click System > System Setup.

  3. If prompted, enter the Username and Password.

    Note:

    You can find the Username and PIN (password) underneath the toner access door.

    Example of the username and pin sticker location
  4. Increase the print density setting, and then click Apply.

Update the printer firmware

Check for and install any available printer firmware updates that include new features or resolve issues.

Service the printer

Service or replace your HP printer if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Note:

Keep a print sample that shows the problem. If the printer, ink or toner cartridges, or the imaging drum are replaced under warranty, the support agent might request the print sample.


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