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HP Customer Support - Knowledge Base

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  • Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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Reset the computer when Windows does not start normally

Use Windows Recovery Environment to reset the system when Windows does not start normally.

  1. Choose a method to open Windows Recovery Environment.

    • Restart your computer, and then immediately press the f11 key repeatedly.

    • Click Start. Press and hold the shift key, click Power, and then select Restart while holding the shift key. Continue holding the shift key while the computer restarts.

  2. On the Choose an option screen, select Troubleshoot.

    Selecting Troubleshoot in the Windows Recovery Environment
  3. On the Troubleshoot screen, select Reset this PC.

    Selecting Reset this PC to start the reset process
  4. Follow the instructions to reset your computer. This might take a few minutes.


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