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HP PCs - Error Messages Display on a Blue Screen (Windows 10)

There are many reasons that a computer displays a blue screen when operating or when it fails to start or boot into the Windows operating system. If your computer displays a blue screen, you might see or hear symptoms to indicate the general area of the problem.

If you are not sure what the problem is, go to HP PCs - Computer Does Not Start (Windows 10, 8).

Use this document if the computer stops responding and displays a blue screen or continually restarts. In most cases, an error message or code is displayed on the blue screen, the computer does not respond to commands typed on the keyboard, and it is necessary to press and hold the power button for 15 seconds or more to turn off the computer.

Example of a blue screen error in Windows
Note:

Depending on your version of Windows, some graphics and information in this document might vary slightly.

If your computer suddenly fails to boot properly, you might need to try the following solutions in order until the issue is resolved: disable auto restart, perform a power reset, use Microsoft System Restore, test for hardware faults, or update your computer in addition to other troubleshooting steps.

Disabling the automatic restart option to view error messages

Errors might occur but not display if Automatic restart is enabled. Disable this option to allow the computer to display error messages instead of restarting. You might be able to use the infromation in the error message to resolve the issue.

  1. In Windows, search for and open View advanced system settings.

  2. In the Startup and Recovery section, click Settings.

  3. Remove the check mark next to Automatically restart, and then click OK.

    Location of the Automatically restart check box
  4. Restart the computer.

The computer no longer restarts automatically when a problem occurs. Instead, a blue screen displays with useful information. You can search for a resolution using the information in the error.

Resetting the power on your computer

If your computer fails to boot properly, you might need to perform a power reset, which might involve removing the battery, pressing a key or combination of keys, or other steps.

Power reset a laptop with removable battery

Perform a power reset on your notebook with a removable battery.

  1. Turn off the computer, and then unplug the power cord.

  2. Disconnect any peripheral devices, and then remove the computer from any port replicator or docking station.

  3. Remove the battery from the computer.

  4. With the battery and power cord unplugged, press and hold the Power button for approximately 15 seconds.

  5. After you drain the capacitors, re-insert the battery, and then plug in the power cord. Leave peripheral devices disconnected.

  6. Turn on the computer.

Power reset a laptop with a non-removable battery

Perform a power reset on your notebook with a non-removable battery.

  1. Turn off the computer, and then unplug the power cord.

  2. Disconnect any peripheral devices, and then remove the computer from any port replicator or docking station.

  3. With the power cord unplugged, press and hold the Power button for approximately 15 seconds.

  4. After you drain the capacitors, plug in the power cord. Leave peripheral devices disconnected.

  5. Turn on the computer.

Power reset button configurations for power resetting a laptop with a non-removable battery

When power resetting a laptop with a non-removable battery, you might need to use one of the following power reset button combinations.

Power reset button configurations for select notebook computers

Common model name

Typically designated button combination

HP ENVY 17 2D and 3D

Press and hold the Power and Beats buttons for 8–10 seconds.

HP ENVY 15-3000 series

Press and hold the Power and Beats buttons for 8–10 seconds.

HP ENVY 14 Spectre

Press and hold the Power and Mute buttons (on the right side of the palm rest) for 8–10 seconds.

HP EliteBook Folio 1040 G1

Press and hold the Power and Mute buttons at the same time for 15 seconds, or until the computer restarts.

Power reset your desktop computer

Perform a power reset on your desktop computer.

  1. Turn off the computer.

  2. Disconnect any peripheral devices, and then unplug the power cord.

  3. With the power cord unplugged, press and hold the Power button for approximately 15 seconds.

  4. After you drain the capacitors, plug in the power cord. Leave peripheral devices disconnected.

  5. Turn on the computer.

Correct blue screen errors using Windows System Restore

Some blue screen errors can be corrected by restoring your computer to a previous state when it functioned normally.

For business computers, if you do not have the option to restore the computer, contact your company's IT department or your local IT service.

Restore your computer when Windows starts normally

If the computer stops working correctly, but Windows starts as expected, you can restore it to a previous point in time when it was working.

Create a restore point

Windows automatically creates restore points at regularly scheduled intervals and before many software installations. If you would like to create a restore point manually, use the steps below.

  1. In Windows, search for restore, and then open Create a restore point from the results list.

  2. On the System Protection tab, click Create.

    Clicking Create to create a restore point
  3. Type a name for the restore point, and then click Create.

  4. Click Close.

    Close button on the 'restore point created successfully' screen

Restore your computer when Windows starts normally

Restore your computer to a previous point in time.

  1. Save any open files, and then close all open programs.

  2. In Windows, search for and open Create a restore point.

  3. On the System Protection tab, click System Restore.

    Selecting System Restore in the System Properties window
  4. In the System Restore window, click Next.

  5. Select the restore point you want to use, and then click Next.

    Selecting a restore point
  6. Review your selection, and then click Finish.

  7. Read the warning about not interrupting System Restore, and then click Yes.

    CAUTION:

    Allow System Restore to complete without interruption to avoid corrupting the hard drive or causing additional damage to the computer.

    Confirming System Restore cannot be interrupted
    System Restore returns the computer configuration to a previous point in time and restarts the computer.

Restore your computer when Windows cannot start normally

Use Microsoft System Restore from the Windows loading screen when Windows does not start normally.

  1. Turn off the computer and wait at least 5 seconds.

  2. Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.

  3. If a language selection screen opens, select the language you want to use to continue.

  4. On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.

  5. On the Choose an option screen, click Troubleshoot.

  6. Click Advanced Options, and then click System Restore.

    Note:

    Depending on your settings, you might need to select an account and enter your login information.

  7. Click Next.

    Clicking Next in the System Restore window
  8. Select a Restore Point, and then click Next.

  9. Click Finish to restore your computer to a previous point.

    Clicking Finish on the confirm restore point screen
  10. Click Yes in the caution that displays.

    CAUTION:

    Do not interrupt System Restore when it starts.

    Clicking Yes in the caution window
  11. When System Restore is complete, the computer restarts.

Correct blue screen error messages by testing for hardware failures

Blue screen error messages can be caused by hardware failures. Use these steps to determine if your computer hardware is functioning within the correct parameters.

For instructions on how to test for hardware failures to ensure that your hardware is functioning correctly, see HP PCs - Testing for hardware failures in Windows 10.

Update your computer with HP Support Assistant or Windows Update

You can resolve many blue screen errors or messages by updating your computer using either HP Support Assistant or Microsoft Windows Update.

Updating the computer using HP Support Assistant

Use HP Support Assistant to automatically install computer updates, such as updated drivers, system updates, and useful utilities.

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane
  2. Click Check for updates and messages to scan for new updates.

    Updates list in HP Support Center
  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

  6. Perform any other update management actions as needed.

    • Postpone an update: Click Remind me, and then select a time preference.

    • Delete an available update: Click the Delete icon to remove the update from the list and record it in the action log.

    • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Run Windows Update (Windows 10)

Update your Windows 10 computer using Windows Update.

  1. In Windows, search for and open Check for updates.

    If there are any available updates, they begin automatically.
  2. After the updates install, restart your computer when prompted.

Performing a Windows 10 system reset

If the issue persists, recover the computer back to its original configuration.

Microsoft provides a reset feature that repairs your computer by reinstalling the operating system. Before using this option, make sure you back up all your important files.

Go to HP PCs - Resetting Your Computer (Windows 10) for more information.

Contact HP Customer Support

Contact HP Customer Support for further assistance if the issue persists.

  1. Go to HP Customer Support - Contact.

  2. Enter your product serial number to view warranty status and to change your location, if necessary.

  3. Select a support option. Support options vary by country/region.


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