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HP printers - No Scan Options message (Windows)

When you start a scan from the printer control panel, a No Scan Options or scan settings issue message displays and the scan fails.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Restart the computer and printer

Restart the computer and printer to clear any error states.

  1. Press the Power button to turn off the printer.

  2. Close all running programs on your computer, and then restart the computer.

  3. Wait 30 seconds, and then turn the printer back on.

Create scan shortcuts with HP Solution Center

Use HP Solution Center to create scan shortcuts on the printer control panel and set up other scan job settings.

  1. In Windows, search for and open HP Solution Center.

  2. Select Settings, and then click Scan Settings > Scan to...Setup.

  3. In the Scan to...Setup window, select an available scan shortcut, and then click Add to add the shortcut to the Front panel list (Scan to button) window.

  4. Click Update the device to add the scan options to the control panel.

  5. Set up other optional default scan job settings, such as scan shortcuts and preview options.

    • Prompt for settings at the time of scan: Choose a specific Scan Picture or Scan Document scan shortcut each time you scan with HP Solution Center (recommended).

    • Show preview scan: The HP software generates a preview of the scan. This lets you to review the scan quality and make additional edits before the scan is complete (recommended).

    • Prompt for settings when scanning from the control panel: Get a prompt for any changes you want to make to the scan settings before completing the scan job (recommended).

    • Create a new custom scan shortcut: Review the default settings for a scan shortcut, change any basic settings as desired, and then click Save Shortcut to name and save the shortcut.

Use HP Print and Scan Doctor (Windows)

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.

  1. Make sure paper is loaded in the main tray, and then turn on the printer.

  2. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

  3. On the welcome screen, click Start to select your printer and run the diagnostic.

  4. If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.

Temporarily disable firewall software (Windows)

Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. Use the Print and Scan Doctor to identify and temporarily disable firewall software in Windows.

  1. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

  2. On the welcome screen, click Network, and then select Troubleshooting Firewalls.

    Selecting Troubleshooting Firewalls
  3. Click the name of any firewall software that has an Enabled status, and then click Disable.

    Clicking Disable
  4. Go to 123.hp.com to download and install the latest print driver.

    • If the installation completes, consult the firewall software support to change settings such as security level, trusted zones, and open ports to allow communication with HP software and websites. After changing the settings, re-enable the firewall in the HP Print and Scan Doctor.

    • If the installation fails, the firewall software is not causing the issue. Re-enable the firewall in the HP Print and Scan Doctor.

Check the HP Digital Imaging Monitor (Windows)

The HP Digital Imaging Monitor (DIM) software for Windows must be running in order to scan from the printer control panel.

  1. In Windows, search for and open c:\Program Files (x86)\HP\digital imaging\bin.

  2. From the bin folder, find and double-click hpqste08.exe to make sure it is running.

  3. Right-click hpqste08.exe, and then select Create shortcut.

    An hpqste08.exe shortcut displays in the bin folder.
  4. Search for and open shell:common startup, and then press Enter to open the Startup window.

  5. Position the Startup window and the bin window side by side.

  6. Click and drag hpqste08.exe shortcut from the bin window, and then drop it into the Startup window.

  7. Restart the computer.

Reinstall the HP print driver (Windows)

Uninstall then reinstall the print driver on a Windows computer.

  1. Disconnect any USB cables from the printer.

  2. In Windows, search for and open Add or remove programs.

  3. Look for your HP printer name in the list of programs.

    • If you find your printer, click the printer name, and then click Uninstall.

    • If you do not find your printer, search for and open Printers & scanners, click your printer, and then click Remove device.

  4. If a User Account Control message displays, click Yes.

  5. Follow the instructions to complete the software removal, and then restart the computer.

  6. Go to 123.hp.com to download and install the latest print driver.


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