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HP Printers - No AirPrint Printers Found error (iOS, iPadOS)

After selecting a print job, a No AirPrint Printers Found message displays on your iPhone or iPad. Check your wireless network connection and make sure AirPrint is enabled.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Troubleshoot the wireless printer connection

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

  • Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

  • Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.

  • Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network.

  • Reconnect the printer to the network:

    • Printers with touchscreens: Open the Wireless Setup Wizard from the Wireless, Settings, or Network Setup menu. Select your network name, and then enter the password to complete the connection.

    • Printers without touchscreens: Press and hold the Wireless button on the printer until the light starts blinking. Within two minutes press and hold the WPS button on the router. The light on the printer stops flashing when the connection completes.

  • Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.

  • Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.

  • Enable Bluetooth during printer setup (Android, iOS only): The HP Smart app uses Bluetooth to help locate the printer and set up the wireless connection to the network.

Enable AirPrint from the HP Smart app

On your computer or mobile device, use the HP Smart app to check for and enable AirPrint on your printer.

  1. Download the HP Smart app from 123.hp.com (iOS, iPadOS) or HP Smart - Mac App Store (macOS), and then follow the instructions to set up the printer.

  2. On the app home screen, select your printer name or image.

  3. Under Advanced, select Advanced Settings or Printer Home Page (EWS).

  4. Select Network, and then look for AirPrint.

    • If AirPrint displays, select it, and then select Status.

    • If AirPrint does not display, your printer does not support it. Use an alternate method to print, such as Wi-Fi Direct.

  5. If you are prompted to go to a secure HTTPS-enabled webpage, select OK or Redirect to HTTPS.

  6. If a connection is not private message displays, select Advanced or Show Details, and then select Proceed to 192.168.x.xx or visit this website.

  7. Under AirPrint Status, select Turn on AirPrint.

Use a different method to print

In some cases, the configuration of your mobile device is not compatible with an HP printing method.

If you cannot print, install the HP Smart app for a guided printer setup, or use Wi-Fi Direct if connecting through a local network is unsuccessful.


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