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HP LaserJet M806 and HP LaserJet Flow MFP M830 - Removal and replacement: Hard disk drive (HDD)

This document provides the procedures to remove and replace the HP High-Performance Secure Hard-Disk DriBve (HDD) for the HP LaserJet Enterprise M806 and HP LaserJet Enterprise Flow MFP M830.

Mean time to repair: 10 minutes

Service level: Intermediate

Before performing service

Turn the printer power off

  • Disconnect the power cable.

    Warning:

    To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cord before attempting to service the printer.

  • Disconnect all cables and accessories attached to the formatter.

CAUTION:

This part contains components that are electrostatic discharge (ESD) sensitive. To reduce the possibility of ESD damage, always touch the sheet-metal chassis to ground yourself before touching an ESD sensitive part.

Important:

Do not replace the formatter, DC controller, and hard-disk drive simultaneously during a single printer servicing. Doing so might cause the printer to become unstable or inoperable.

Use the table below to identify the correct part number for your printer, and then go to https://parts.hp.com/hpparts to order the part.

Part information

HDD kit part numbers

CF367-67913

HDD kit with instruction guide

Required tools

  • No special tools are required to install this kit.

After performing service

Turn the printer power on

  • Connect the power cable.

  • Use the power switch to turn the power on.

    To verify that the formatter is correctly installed, observe the following function of the connectivity LED on the formatter.

    • The connectivity LED (callout 1) indicates that the formatter is completely seated. It illuminates green when the product power is turned on and stays green if the formatter is properly seated.

    If the LED does not correctly function, turn the product power off, remove the formatter, and then reinstall it (make sure that the formatter is fully seated before tightening the thumbscrews).

    Check formatter LED

    Check formatter LED

Post service test

Print a configuration page to make sure that the printer is functioning correctly.

Remove the formatter

Follow these steps to remove the formatter.

CAUTION:

ESD-sensitive part.

  1. Separate the output accessory, if installed, by lifting up on the upper release latch and sliding it away from the product. The output accessory does not need to be removed.

    Separate the output accessory from the product

    Separate the output accessory from the product
  2. Loosen the two thumbscrews on the formatter and pull the formatter out of the product.

    Remove the formatter

    Remove the formatter

Remove the hard-disk drive (HDD)

Follow these steps to remove the hard-disk drive (HDD).

  1. Push the locking lever toward the center of the formatter approximately 5 mm1/4 in to release the hard drive and cradle. You might hear a click when the locking tab releases.

    CAUTION:

    The black plastic HDD case is fragile.

    Release the locking lever

    Release the locking lever
  2. Slide the HDD case toward the edge of the formatter board to remove it.

    Remove the HDD

    Remove the HDD

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

  1. Dispose of the defective part.

    Note:

    HP recommends responsible disposal of the defective part.

    http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

  2. Unpack the replacement part from the packaging.

    CAUTION:

    Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.

    Important:

    Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.

    Note:

    If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands before touching rollers or pads.

  3. To install an assembly, reverse the removal steps.

    Note:

    When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Install the HDD

Follow these steps to install the HDD.

CAUTION:

ESD-sensitive part.

  1. Install the replacement HDD in its cradle by pressing the side rails on to the HDD.

    Install the HDD case

    Install the HDD case
  2. Align the connector, and slide the hard drive and cradle onto the formatter board until the locking tab clicks into place.

    Install the HDD

    Install the HDD
  3. When the HDD is reinstalled, make sure that the HDD is flat against the formatter (callout 1), and that the locking lever (callout 2) snaps into the locked position.

    Check the HDD installation

    Check the HDD installation

Install the formatter

Follow these steps to install the formatter.

CAUTION:

ESD-sensitive part.

  1. Align the guides on the top and bottom of the formatter with the rails on the product and slide the formatter in until it is fully seated.

    Install the formatter

    Install the formatter
  2. Finger-tighten the two thumbscrews.

    Tighten two thumbscrews

    Tighten two thumbscrews
  3. Slide the output accessory, if installed, back into the closed position, making sure that no cables are caught between the output accessory and the product.

    Slide the output accessory back into the closed position

    Slide the output accessory back into the closed position

Reinstall the product firmware

Follow these steps to reinstall the product firmware.

  1. Do one of the following:

    • In the U.S., go to (M806 product) or (M830 product).

      1. Select Drivers, Software, and Firmware, and then select Cross operating system (BIOS, Firmware, Diagnostics, etc.).

      2. Locate the firmware download, and then select Download.

    • Outside the U.S., go to .

      1. Select your country/region.

      2. Select Product Support & Troubleshooting.

      3. Enter the product name, and then select Search. Select Drivers, Software, and Firmware, and then select Cross operating system (BIOS, Firmware, Diagnostics, etc.).

      4. Locate the firmware download, and then select Download.

  2. Copy the firmware upgrade file to the root directory of a USB flash drive. The firmware upgrade file has a .bdl extension.

  3. Insert the USB flash drive into the USB port on the product control panel.

  4. Turn on the product.

  5. The following message displays on the control panel: Error: 99.09.63 Incorrect Disk. Touch the OK button to continue.

  6. Wait for the Pre-Boot menu to appear on the control-panel display, and then touch the down arrow button to scroll to 3 Administrator. Touch the OK button to select it.

  7. Touch the down arrow button to scroll to 6 Manage Disk. Touch the OK button to select it.

  8. Touch the down arrow button to scroll to + 6 Boot Device. Touch the OK button to select it.

  9. Touch the down arrow button to scroll to 2 Erase / Unlock. Touch the OK button to select it.

  10. The message Proceed with Requested Action displays. Touch the OK button to select it.

  11. Touch the back button to return to the Pre-Boot menu home screen.

  12. Touch the down arrow button to scroll to 3 Administrator. Touch the OK button to select it.

  13. Touch the down arrow button to scroll to 1 Download. Touch the OK button to select it.

  14. Touch the down arrow button to scroll to 3 USB Thumbdrive. Touch the OK button to select it.

  15. Several .bdl files might be listed. Touch the down arrow button to scroll to the firmware upgrade file that you downloaded in previously. Touch the OK button to select it.

    Tip:

    If no .bdl files are listed, try saving the file to a different USB flash drive.

  16. Wait while the file transfers. When the transfer is complete, the message Complete displays on the screen.

  17. Turn the product off, remove the USB flash drive, and then turn the product on. Wait for several minutes while the product initializes. If the upgrade is unsuccessful, try sending the firmware upgrade file again.

    Note:

    If the upgrade fails again, contact HP support at (M806 product) or (M830 product).


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