The microphone of the Bluetooth headset connected to ZBook Fury G7 or G9 Mobile Workstations might not work after the computer resumes from Sleep mode. The Bluetooth headset speakers might also stop working after the computer resumes from Sleep mode. The sound settings and Bluetooth devices might show that the Bluetooth headset is disconnected.
SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c08370807
Version: 1
HP ZBook Fury G7, G9 Mobile Workstations - Bluetooth headset microphone fails after Sleep mode
Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 16-Sep-2022
Last updated : 16-Sep-2022
Systems:
-
HP EliteBook 840 G4 Notebook PC
-
HP ZBook Fury 15 G7 Mobile Workstation
-
HP ZBook Fury 17 G7 Mobile Workstation
-
HP ZBook Fury 16 G9 Mobile Workstation
Operating Systems:
-
Non-OS Specific
Chipsets used in the systems listed in Scope Bluetooth Hands Free Protocol (HFP) are not capable of reconnecting the Bluetooth headset microphone after Standby.
To recover from this issue:
-
Restart the computer to restore the Bluetooth headset speakers and microphone connection.
-
Try to reconnect and sync the Bluetooth headset to the computer.
To work around the issue:
Use a USB 3.0 Bluetooth 5.0 dongle. HP does not produce USB Bluetooth dongles. When using a USB Bluetooth dongle, the system Bluetooth should be disabled.
To disable the system Bluetooth, go to the
BIOS F10 settings >
Advance >
Built-in Device, and then unselect
Bluetooth.
Hardware platforms affected :
HP EliteBook 840 G4 Notebook PC, HP ZBook Fury 15 G7 Mobile Workstation, HP ZBook Fury 16 G9 Mobile Workstation PC, HP ZBook Fury 17 G7 Mobile Workstation
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA08370807
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HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
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