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HP Customer Support - Knowledge Base

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Information

Need Windows 11 help?
Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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Getting to know your computer

Right side

Left side

Display

Keyboard area

Touchpad settings and components

Touchpad settings

Adjusting touchpad settings

Turning on the touchpad

Touchpad components

Lights

Button, speakers, and fingerprint reader

Special keys

Bottom

Labels

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

Right side

Identify the components on the right side of the computer.

Right-side components and their descriptions
Component		Description
(1)	Memory card reader	Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the computer. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. To remove a card: Press in on the card, and then remove it from the memory card reader.
(2)	USB SuperSpeed ports (2)	Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provide high-speed data transfer.
(3)	AC adapter and battery light	White: The AC adapter is connected and the battery is fully charged. Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. Amber: The AC adapter is connected and the battery is charging. Off: The battery is not charging.
(4)	Power connector	Connects an AC adapter.

Left side

Identify the components on the left side of the computer.

Left-side components and their descriptions
Component		Description
(1)	RJ-45 (network) jack/status lights	Connects a network cable. White: The network is connected. Amber: Activity is occurring on the network.
(2)	HDMI port	Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.
(3)	USB Type-C port	Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. note: Cables, adapters, or both (purchased separately) may be required.
(4)	Drive light (select products only)	Blinking white: The hard drive is being accessed.
(5)	Power light	On: The computer is on. Blinking: (select products only): The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unnecessary components. Off: Depending on your computer model, the computer is off, in Hibernation, or in Sleep. Hibernation is the power-saving state that uses the least amount of power.
(6)	Audio-out (headphone)/Audio-in (microphone) combo jack	Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. warning: To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. note: When a device is connected to the jack, the computer speakers are disabled.

Display

The computer display can include essential components such as speakers, antennas, cameras, and microphones.

warning:
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo.

Display components and their descriptions
Component		Description
(1)	WLAN antennas (1 or 2 depending on model)*	Send and receive wireless signals to communicate with wireless local area networks (WLANs).
(2)	Internal microphones	Record sound.
(3)	Camera light	On: The camera is in use.
(4)	Camera	Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. note: Camera functions vary depending on the camera hardware and software installed on your product.
The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices* that applies to your country or region. To access this guide: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

Keyboard area

Keyboards can vary by language.

Touchpad settings and components

Learn the touchpad settings and components.

Touchpad settings

Learn how to adjust touchpad settings.

Adjusting touchpad settings

Use these steps to adjust touchpad settings and gestures.

Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter.
Choose a setting.

Turning on the touchpad

Follow these steps to turn on the touchpad.

Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter.
Using an external mouse, click the touchpad button.

If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button.

Touchpad components

Identify the touchpad components.

Touchpad components and their descriptions
Component		Description
(1)	Touchpad zone	Reads your finger gestures to move the pointer or activate items on the screen.
(2)	Left touchpad button	Functions like the left button on an external mouse.
(3)	Right touchpad button	Functions like the right button on an external mouse.

Lights

Identify the lights on the computer.

Lights and their descriptions
Component		Description
(1)	Caps lock light	On: Caps lock is on, which switches the key input to all capital letters.
(2)	Mute light	On: Computer sound is off. Off: Computer sound is on.

Button, speakers, and fingerprint reader

Identify the computer button, speakers and fingerprint reader.

Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.

note:
To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box and press enter. If Fingerprint recognition is not listed as an option, then your computer does not include a fingerprint reader.

Button, speakers, and fingerprint reader and their descriptions
Component		Description
(1)	Power button	When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only). When the computer is in Hibernation, press the button briefly to exit Hibernation. note: If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the computer. To learn more about your power and sleep settings: Right-click the Power icon , and then select Power and sleep settings.
(2)	Speakers (2)	Produce sound.
(3)	Vent	Enables airflow to cool internal components. note: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
(4)	Fingerprint reader (select products only)	Allows a fingerprint logon to Windows, instead of a password logon. Touch your finger to the fingerprint reader. note: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your fingerfingerfinger are registered by the fingerprint reader.

Special keys

Identify the special keys.

Special keys and their descriptions
Component		Description
(1)	esc key	Displays system information when pressed in combination with the fn key.
(2)	fn key	Executes specific functions when pressed in combination with another key.
(3)	Windows key	Opens the Start menu. note: Pressing the Windows key again will close the Start menu.
(4)	Action keys	Execute frequently used system functions.
(5)	num lock key	Alternates between the navigational and numeric functions on the integrated numeric keypad.
(6)	Integrated numeric keypad	A separate keypad to the right of the alphabet keyboard. When num lock is pressed, the keypad can be used like an external numeric keypad. note: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on.

Bottom

Identify the bottom components.

Bottom component and its description
Component			Description
Vent			Enables airflow to cool internal components.. note: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Labels

The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.

note:
Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

Service label—Provides important information to identify your computer. When contacting support, you might be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer.

Service label components

Component

(1)

HP product name

(2)

Model number

(3)

Product ID

(4)

Serial number

(5)

Warranty period

Service label components

Component

(1)

HP product name

(2)

Product ID

(3)

Serial number

(4)

Warranty period
Regulatory labels—Provide regulatory information about the computer.
Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.