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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07811328

Version: 1

HP ENVY 34-C0000 34 Inch All-in-One Desktop PCs - HP Command Center Focus Mode feature does not work

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Sep-2021

Last updated : 07-Sep-2021

DESCRIPTION
The Focus Mode feature in the HP Command Center does not work.

SCOPE
The information in this document applies to the following:
Computers:
  • HP ENVY 34-c0000 34 inch All-in-One Desktop PC series
Operating Systems:
  • Microsoft Windows 11
Applications
  • HP Command Center version 1.9.28.0 and earlier
RESOLUTION
To resolve this issue, perform the following steps to update the HP Command Center to the latest version.
  1. Click the Start icon.
  2. Locate, and then open the Microsoft Store.
  3. Click See more in the upper-right corner, and then click Downloads and updates.
  4. Locate HP Command Center, and then click Update.
    A restart might be required.
  5. Type Control Panel in the Search field.
  6. Click Programs and Features, and then locate the HP Command Center. Confirm that the version is later than 1.9.30.0.
  7. Close the Control Panel.

Hardware platforms affected : HP ENVY 34 inch All-in-One Desktop PC 34-c0000 (38M25AV)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07811328

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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