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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07637131

Version: 2

HP Commercial Notebook and Mobile Workstation PCs - Unit May Hang, or USB-C Ports Do Not Work After BIOS/Firmware Update

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 21-Jun-2021

Last updated : 21-Jun-2021

DESCRIPTION
The computer may stop responding (hang) at the Intel Management Engine screen for several minutes, or the USB-C ports may not work after the BIOS firmware is updated. This occurs when a unit is docked and the dock is connected to the DisplayPort (DP) when updating the BIOS. This occurs with any BIOS update tool.
The following symptoms are exhibited:
  • Unit hangs at the Intel ME firmware update screen for nearly 5 to 10 minutes.
  • USB-C ports do not function after BIOS update.
  • USB-C adapter may not charge the battery.

SCOPE
The information in this document applies to the following:

Firmware versions affected:
  • HP Probook 630, 640, 650 G8: BIOS Firmware version 01.03.02
  • HP EliteBook x360 830 G8 Notebook PC: Firmware version 01.01.31
  • HP EliteBook and ZBook: BIOS Firmware version 01.01.32.
Computers:
  • HP EliteBook 830 G8 Notebook PC
  • HP EliteBook 840 Aero G8 Notebook PC
  • HP EliteBook 840 G8 Notebook PC
  • HP EliteBook 850 G8 Notebook PC
  • HP EliteBook x360 830 G8 Notebook PC
  • HP ProBook 630 G8 Notebook PC
  • HP ProBook 640 G8 Notebook PC
  • HP ProBook 650 G8 Notebook PC
  • HP ZBook Firefly 14 inch G8 Mobile Workstation PC
  • HP ZBook Firefly 15.6 inch G8 Mobile Workstation PC
Operating Systems:
Microsoft Windows 10 20H2
RESOLUTION
To prevent this issue from occurring, disconnect the Docking Display prior to updating the BIOS and Firmware.
To resolve this issue, download and install the following SoftPaq:
Affected Platforms
SoftPaq Description
Release Notes
SoftPaq Download
HP EliteBook 830 G8 Notebook PC
HP EliteBook 840 G8 Notebook PC
HP EliteBook 840 Aero G8 Notebook PC
HP EliteBook 850 G8 Notebook PC
HP ZBook Firefly 14 inch G8 Mobile Workstation PC
HP ZBook Firefly 15.6 inch G8 Mobile Workstation PC
HP BIOS and System Firmware (T76)
Version: 01.04.01
Revision: A
HP EliteBook x360 830 G8 Notebook PC
HP BIOS and System Firmware (T77)
Version: 01.04.01
Revision: A
HP ProBook 630 G8 Notebook PC
HP ProBook 640 G8 Notebook PC
HP ProBook 650 G8 Notebook PC
HP BIOS and System Firmware (T72/T74)
Version: 01.04.01
Revision: A
note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP EliteBook 830 G8 Notebook PC, HP EliteBook 840 Aero G8 Notebook PC, HP EliteBook 840 G8 Notebook PC, HP EliteBook 850 G8 Notebook PC, HP EliteBook x360 830 G8 Notebook PC, HP ProBook 630 G8 Notebook PC, HP ProBook 640 G8 Notebook PC, HP ProBook 650 G8 Notebook PC, HP ZBook Firefly 14 inch G8 Mobile Workstation PC, HP ZBook Firefly 15.6 inch G8 Mobile Workstation PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07637131

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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