HP EliteOne 800 G6 All-In-One Desktop PCs - Front Camera Might Not Work Correctly When BIOS Configuration Utility is Used To Enable/Disable Camera

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 21-Jan-2021

Last updated : 21-Jan-2021

DESCRIPTION

The Integrated Camera setting affects the Integrated Front Camera enable/disable status. This occurs when the /get command is used to enable and disable the camera with the BiosConfigUtility.exe (BCU). The Integrated Camera setting is available in the BCU configuration file, and impacts the front camera enable/disable status behavior. The Integrated Camera should not be listed in the BCU configuration file.

Incorrect camera setting in the BCU configuration file

Correct camera setting in the BCU configuration file

SCOPE

The information in this document applies to the following:

Computers:

HP EliteOne 800 G6 24 All-in-One PC
HP EliteOne 800 G6 27 All-in-One PC

Operating systems:

Microsoft Windows 10 RS5 (Version 1809)
Microsoft Windows 10 19H1 (Version 1903)
Microsoft Windows 10 19H2 (Version 1909)
Microsoft Windows 10 20H1 (Version 2004)

RESOLUTION

To resolve this issue, download and install the following SoftPaq to update the BIOS:

SoftPaq Description	Release Notes	Download SoftPaq
HP BIOS and System Firmware (S11) Version: 02.04.01 Revision: A	SP110936 release notes	SP110936 file download

note:
A more recent version of this software might be available. Check for newer versions at: HP Software and Drivers Download.

Hardware platforms affected : HP EliteOne 800 G6 24 All-in-One PC, HP EliteOne 800 G6 27 All-in-One PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07003210

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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

HP EliteOne 800 G6 All-In-One Desktop PCs - Front Camera Might Not Work Correctly When BIOS Configuration Utility is Used To Enable/Disable Camera

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