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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06468879

Version: 1

HP EliteBook 8xx G6, ProBook G4, G5, ZBook G6 Mobile Workstation PCs - Echo Is Heard From Internal Speakers During a Skype Call

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 14-Oct-2019

Last updated : 14-Oct-2019

DESCRIPTION
An echo is heard from the internal speakers during a Skype call. The issue occurs on the computer of the recipients receiving the call, and may last 10 seconds, or the duration of the call. The issue is exhibited only when the internal microphone and speakers are in use during the Skype call.

SCOPE
The information in this document applies to the following:
Computers:
  • HP EliteBook 840 G6 Healthcare Edition Notebook PC
  • HP EliteBook 840 G6 Notebook PC
  • HP EliteBook 850 G6 Notebook PC
  • HP EliteBook x360 1030 G4 Notebook PC
  • HP ProBook 640 G5 Notebook PC
  • HP ProBook 650 G5 Notebook PC
  • HP ZBook 14u G6 Mobile Workstation
  • HP ZBook 15u G6 Mobile Workstation
Operating Systems:
Microsoft Windows 10 19H1 (Version 1903)
RESOLUTION
Refer to the following Microsoft article for more information on ways to work around the echo issue.

Hardware platforms affected : HP Elite Dragonfly Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteBook x360 1030 G4 Notebook PC, HP ProBook 640 G5 Notebook PC, HP ProBook 650 G5 Notebook PC, HP ZBook 14u G6 Mobile Workstation, HP ZBook 15u G6 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06468879

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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