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HP Customer Support - Knowledge Base

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Samsung Laser - Samsung Print Cartridges and Imaging Drums Limited Warranty Statement

HP's Premium Protection Warranty

Samsung Laser Print Cartridges and Imaging Drums Limited Warranty Statement
This Samsung product is warranted to be free from defects in materials and workmanship.
note:
For Samsung branded supplies purchased before October 1, 2019 the warranty period is limited to six months and may require a proof of purchase.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Samsung Branded Supplies Warranty Information

Not Covered
Cartridge limited warranty does not cover cartridges which have reached the end of their estimated useful life, or have been refilled, remanufactured, are emptied, are abused, are missing, or are tampered with in any way.
Non-HP / Samsung Laser Print Cartridge Use
For HP / Samsung printer products, the use of a non-HP / Samsung toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP / Samsung or refilled toner cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.
Returning HP / Samsung Cartridge Product
In the event the cartridge proves defective, the customer should package the cartridge in the product box (or something similar) and provide a name, address, phone number, place of purchase, a brief description of the problem, and, if possible, attach a supplies status page and a print sample illustrating the defect. If there is an HP case number, this should be included as well. The paperwork and cartridge should be returned to the place of purchase, where a replacement may be given.

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Country/Region: Flag Estonia

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