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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

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    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Notebook - 17-ca1001nh Product Specifications

Hardware

Product number
8BP56EA
Product name
HP Notebook - 17-ca1001nh
Microprocessor
AMD Ryzen™ 3 3200U with Radeon™ Vega 3 Graphics (2.6 GHz base clock, up to 3.5 GHz max boost clock, 5 MB cache, 2 cores)
Microprocessor Cache
ERROR123
Chipset
AMD Integrated SoC
Memory, standard
8 GB DDR4-2400 SDRAM (1 x 8 GB)
Video graphics
AMD Radeon™ Vega 3 Graphics
Hard drive
512 GB PCIe® NVMe™ M.2 SSD
Optical drive
DVD-Writer
Display
43.9 cm (17.3") diagonal FHD IPS anti-glare WLED-backlit (1920 x 1080)
Wireless connectivity
Realtek RTL8821CE 802.11b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 4.2 Combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
2 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 USB 2.0 Type-A (Data Transfer Only); 1 RJ-45; 1 AC smart pin; 1 HDMI; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
41.48 x 27.22 x 2.45 cm
Weight
2.51 kg
Power supply type
45 W AC power adapter
Battery type
3-cell, 41 Wh Li-ion
Battery life mixed usage
Up to 7 hours and 30 minutes
Video Playback Battery life
Up to 5 hours and 45 minutes
Webcam
HP TrueVision HD Camera with integrated digital microphone
Audio
ERROR123
Audio features
Dual speakers

Software

Operating system
Windows 10 Home 64
HP apps
HP 3D DriveGuard; HP Audio Switch; HP JumpStart; HP Support Assistant
Software included
McAfee LiveSafe™
Pre-installed software
ERROR123
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Flag Estonia

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