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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06436665

Version: 1

HP ZBook G5 Series - Some Features May Not Work After Disabling AMT on VPro Enabled Systems

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 29-Aug-2019

Last updated : 30-Aug-2019

DESCRIPTION
After disabling AMT setting in the BIOS, some ZBook features may not work:
  • Internal Audio (All ZBook G5 models listed in the scope)
  • Display Auto-rotation (ZBook Studio x360 G5 only)
Errors in Device Manager may also appear on devices associated with these features. For example:
Device Manager window listed with three features: Intel
®  Smart Sound Technology (Intel
® SST) Audio Controller, Intel 
® Smart Sound Technology (Intel 
® SST) OED, and Intel 
® SMBus - A323
note:
AMT is available only on configurations including the VPro feature.

SCOPE
Systems:
  • HP ZBook 15 G5 Mobile Workstation
  • HP ZBook 17 G5 Mobile Workstation
  • HP ZBook Studio G5 Mobile Workstation
  • HP ZBook Studio x360 G5 Convertible Workstation
Operating Systems:
  • Non-OS Specific
RESOLUTION
All of the following steps must be taken to enable the affected features:
  1. Upgrade to the latest BIOS version from HP.COM.
  2. After upgrading the BIOS, enable ME in F10 Setup:
    1. Advanced tab
    2. Remote Management Options
    3. Check Intel Management Engine (ME)
  3. AMT can remain disabled

Hardware platforms affected : HP ZBook 15 G5 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook Studio G5 Mobile Workstation, HP ZBook Studio x360 G5 Convertible Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06436665

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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