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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05940598

Version: 1

Advisory: HP 460, Slimline 260 and Pavilion 510 Desktop PCs - TPM (Trusted Platform Module) Stops Functioning After Upgrading to Windows 10 RS3 (Version 1709)

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Mar-2018

Last updated : 02-Mar-2018

DESCRIPTION
The TPM (Trusted Platform Module) losses functionality. This occurs after upgrading to Microsoft Windows 10 RS3 (Version 1709). This issue may affect all applications utilizing TPM.

SCOPE
The information in this document applies to the following:
Systems:
  • HP 460-axxx Desktop PC series
  • HP Pavilion 510-axxx Desktop PC series
  • HP Pavilion 510-a1xx Desktop PC series
  • HP Slimline 260-a0xx Desktop PC series
  • HP Slimline 260-a1xx Desktop PC series
Operating Systems:
  • Microsoft Windows 10 TH1 (Version 1507)
  • Microsoft Windows 10 RS2 (Version 1703)
  • Microsoft Windows 10 RS1 (Version 1607)
  • Microsoft Windows 10 Pro (64-bit)
  • Microsoft Windows 10 Pro (32-bit)
  • Microsoft Windows 10 Mobile
  • Microsoft Windows 10 IoT (64-bit)
  • Microsoft Windows 10 Home (64-bit)
  • Microsoft Windows 10 Home (32-bit)
  • Microsoft Windows 10 Enterprise (64-bit)
  • Microsoft Windows 10 (32-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the AMD Chipset Driver:
SoftPaq Description
Release Notes
Download SoftPaq
AMD Chipset Driver (Windows 10 v1709)
Version: 5.12.0.38
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP 460-a000 Desktop PC series, HP Pavilion 510-a000 Desktop PC series, HP Pavilion 510-a100 Desktop PC series, HP Pavilion Desktop - 510-a010 (ENERGY STAR), HP Pavilion Desktop - 510-a010a, HP Pavilion Desktop - 510-a010d (ENERGY STAR), HP Pavilion Desktop - 510-a011a (ENERGY STAR), HP Pavilion Desktop - 510-a011d, HP Pavilion Desktop - 510-a012l, HP Pavilion Desktop - 510-a013a (ENERGY STAR), HP Pavilion Desktop - 510-a029 (ENERGY STAR), HP Pavilion Desktop - 510-a030a (ENERGY STAR), HP Pavilion Desktop - 510-a059w (ENERGY STAR), HP Slimline 260-a100 Desktop PC series, HP Slimline Desktop - 260-a100 CTO

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05940598

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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