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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05924881

Version: 1

Advisory: HP Pavilion Wave Desktop 600-a300/600-a310 PCs - Amazon Alexa Voice Wake Service Does Not Work Immediately After the Computer Starts

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Feb-2018

Last updated : 21-Jun-2018

DESCRIPTION
The Amazon Alexa Wake word service does not work immediately after the computer is started. Although the option to Launch app on sign in to this computer is selected, the Wake word service is delayed for 3 minutes.
The issue occurs because the voice service needs a longer time to initiate on platforms shipped with standard 3.5 HDD's (Hard Disk Drives). This does not occur on platforms shipped with SSD's (Solid State Drives).
Amazon Alexa Wake word service is not ready (Wake word option is grayed out/unavailable).
Amazon Alexa Wake word service is not ready (Wake word option is grayed out/unavailable)

SCOPE
The information in this document applies to the following:
Software/Applications:
Alexa Voice Service version 1.0.0.0
Hardware:
1TB 7200RPM 3.5 HDD
Systems:
  • HP Pavilion Wave Desktop - 600-a300 CTO
  • HP Pavilion Wave Desktop - 600-a310
Operating Systems:
Microsoft Windows 10 Home (64-bit)
RESOLUTION
To work around this issue, follow the guidelines below:
  1. Wait 3 minutes for the Alexa Voice service to start.
  2. The Wake word option is enabled after the Alexa Voice service is started.
Amazon Alexa Wake word option is enabled after the voice service starts
HP is investigating this issue.

Hardware platforms affected : HP Pavilion Wave Desktop - 600-a300 CTO, HP Pavilion Wave Desktop - 600-a310

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05924881

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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