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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05923570

Version: 1

Advisory: HP ElitePOS G1 Retail Solution - System Fails to Power On, Power LED Blinks 3-Red and 4-White Pattern

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 05-Feb-2018

Last updated : 06-Feb-2018

DESCRIPTION
The system fails to power on:
  • Does not complete POST
  • The display is blank
  • Power LED blinks in 3-red, 4-white pattern
The issue occurs if the system power communication cable is plugged into the wrong USB-C port on the connectivity base.

sourceInformation

SCOPE
Information in this document applies to the following:
Systems:
  • HP ElitePOS G1 Retail System Model 141
  • HP ElitePOS G1 Retail System Model 143
  • HP ElitePOS G1 Retail System Model 145
I/O Connectivity Bases:
  • HP ElitePOS Basic I/O Connectivity Base
  • HP ElitePOS Advanced I/O Connuctivity Base
RESOLUTION
By design, the power and communication cable from the system must be plugged into the powered USB-C port on the connectivity base (see Figure 1 and Figure 2) in order for the system to power on.
  note:
There are two USB-C ports on the connectivity bases but only one of them is a powered port.
The powered port has a blue lightning bolt icon next to it.
Figure : Powered USB-C port on the Basic I/O Connectivity Base
 Powered USB-C port on the Basic I/O Connectivity Base
Figure : Powered USB-C port on the Advanced I/O Connectivity Base
Powered USB-C port on the Advanced I/O Connectivity Base
  note:
There will be a cable lock present to secure the USB-C cable to the powered port. There will be no cable lock on the non-powered USB-C port.
Refer to the Maintenance and Service Guide for further details on connecting and configuring the I/O connectivity bases:

Hardware platforms affected : HP ElitePOS G1 Retail System Base Model 141, HP ElitePOS G1 Retail System Base Model 143, HP ElitePOS G1 Retail System Base Model 145, HP ElitePOS G1 Retail System Model 141, HP ElitePOS G1 Retail System Model 143, HP ElitePOS G1 Retail System Model 145

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05923570

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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