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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Digital Sender Flow 8500 fn2 Document Capture Workstation, HP ScanJet Enterprise Flow N9120 fn2 Document Scanner - How to upgrade the firmware

To download the most recent firmware upgrade for the product, go to www.hp.com/support.
Determine the installed firmware version
Check the configuration page to determine the installed version of firmware.
  1. From the Home screen on the product control panel, select Reports.
  2. Select Configuration/Status Pages.
  3. Select Configuration Page.
  4. In the Device Information section, find the firmware date code and revision.
    Firmware date code and firmware revision examples:
    • 20170518 (firmware date code)
    • 2458102_685625 (firmware revision)
Perform a firmware upgrade
The firmware bundle is a .bdl file. This file requires an interactive upgrade method. Use one of the following methods to upgrade the firmware for this product.

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Estonia

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