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SUPPORT COMMUNICATION- CUSTOMER NOTICE

Document ID: c05843717

Version: 2

Notice: HP Business Notebooks - Understanding Battery Warranties for Business Notebooks

Notice:: The information in this document, including products and software versions, is current as of the release date.The information in this document is subject to change without notice.

Release date : 22-Nov-2017

Last updated : 02-Mar-2018

Potential Security Impact:
In HP notebooks, the battery warranty is always separate from the warranty of the computer that it is in. Although the warranty period for both the computer and the battery might be the same, they might also be different depending on the type of battery and whether the battery can be removed or replaced by the user.

Source:HP, HP Product Security Response Team (PSRT)

Details
HP defines batteries as either standard (non-long life) or long-life battery (LLB or XL). A Standard battery can be furthered defined has having 300 cycles, while a long-life battery has 1000 cycles. A cycle is the period when a battery drains below a certain level and is then recharged. When a battery check is performed, the cycle count is obtained from the battery firmware.
Warranty terms for different battery types
Standard, removable battery
A Standard battery that can be removed by a customer receives a 1-year warranty. No extended warranties apply to the battery except a separate battery-only Care Pack. Care Packs may be purchased, which covers a 1-time replacement of the battery. This Care Pack terminates after you receive a battery replacement or when the service period expires on the supported product, whichever event occurs first.
Standard, non-removable battery
A Standard battery that is not customer accessible, or cannot be removed by a customer, has a warranty that matches the notebook it is embedded in. The battery is also covered under any extended warranty purchased for the notebook up to a maximum of 3 years.
A separate battery-only Care Pack may also be purchased, which covers a 1-time replacement of the battery. This Care Pack terminates after you receive a battery replacement or when the service period expires on the supported product, whichever event occurs first.
Long-life, removable battery
A Long-Life battery, that can be removed by a customer has a warranty that matches the notebook it is embedded in. An extended warranty applied to the notebook does apply to the battery, but is applicable only during the first 3 years. A separate battery-only Care Pack may also be purchased, which covers a 1-time replacement of the battery. This Care Pack terminates after you receive a battery replacement or when the service period expires on the supported product, whichever event occurs first.
Long-life, non-removable battery
A long-life battery that HP has deemed not customer removable has a warranty that matches the notebook it is embedded in. Additionally, the battery is covered under any Care Pack purchased for the notebook up to a maximum of 3 years. A separate battery-only Care Pack may also be purchased, which covers a 1-time replacement of the battery. This Care Pack terminates after you receive a battery replacement or when the service period expires on the supported product, whichever event occurs first.
After Market Option (AMO) Batteries
HP defines after-market batteries as those batteries purchased as an accessory, where the customer is able to access the battery and it is service replaceable:
A Standard (AMO) battery that can be removed by a customer receives a 1-year warranty where no extended warranties apply to this kind of battery.
A Long-Life (AMO) battery (LLB or XL) that HP has deemed customer service replaceable, has a warranty of 3 years.
General Battery Warranty Terms
The battery warranty only covers failures resulting from defects in materials or workmanship. The warranty does not cover:
  • Decrease in capacity that occurs over time and with use with all batteries.

  • Failure or diminished capacity resulting from accidents, misuse, abuse, contamination, or other external causes.

  • Failure or diminished capacity resulting from improper calibration.

  • Failure or diminished capacity resulting improper or inadequate maintenance.

  • Battery life. Battery life expectance varies depending on product configuration and usage, including but not limited to product model, applications running, power management settings, and product features.
NOTE: You may be required to run an HP diagnostic test to determine if a battery failure is covered by the warranty.

Hardware platforms affected : HP 210 G1 Notebook PC, HP 215 G1 Notebook PC, HP 240 G2 Notebook PC, HP 240 G3 Notebook PC, HP 240 G4 Notebook PC, HP 240 G6 Notebook PC, HP 245 G2 Notebook PC, HP 245 G3 Notebook PC, HP 245 G4 Notebook PC, HP 245 G5 Notebook PC, HP 245 G6 Notebook PC, HP 250 G1 Notebook PC, HP 250 G2 Notebook PC, HP 250 G3 Notebook PC, HP 250 G4 Notebook PC, HP 250 G5 Notebook PC, HP 250 G6 Notebook PC, HP 255 G1 Notebook PC, HP 255 G2 Notebook PC, HP 255 G3 Notebook PC, HP 255 G4 Notebook PC, HP 255 G5 Notebook PC, HP 255 G6 Notebook PC, HP Chromebook, HP Chromebook 11 G1, HP Chromebook 11 G1, HP Chromebook 11 G2, HP Chromebook 11 G2, HP Chromebook 11 G3, HP Chromebook 11 G4, HP Chromebook 11 G4 EE, HP Chromebook 11 G5, HP Chromebook 11 G5, HP Chromebook 11 G5 EE, HP Chromebook 11 G6 EE Base Model, HP Chromebook 13 G1, HP Chromebook 13 G1, HP Chromebook 14 G1, HP Chromebook 14 G3, HP Chromebook 14 G4, HP Chromebook 14 G5, HP Chromebook x360 11 G1 EE, HP Chromebox G2, HP Chromebox for Meetings, HP Elite x2 1011 G1, HP Elite x2 1011 G1 Tablet, HP Elite x2 1011 G1 Tablet Bundle, HP Elite x2 1011 G1 Tablet with Power Keyboard, HP Elite x2 1011 G1 Tablet with Power Keyboard Bundle, HP Elite x2 1011 G1 Tablet with Travel Keyboard, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1030 G1 Notebook PC (ENERGY STAR), HP EliteBook 1030 G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 1030 G1 Notebook PC Bundle, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G3 Notebook PC (ENERGY STAR), HP EliteBook 1040 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC (ENERGY STAR), HP EliteBook 1040 G4 Notebook PC Bundle, HP EliteBook 720 G1 Notebook PC, HP EliteBook 720 G1 Notebook PC, HP EliteBook 720 G1 Notebook PC (ENERGY STAR), HP EliteBook 720 G1 Notebook PC Bundle, HP EliteBook 720 G2 Notebook PC, HP EliteBook 720 G2 Notebook PC, HP EliteBook 720 G2 Notebook PC (ENERGY STAR), HP EliteBook 720 G3 Notebook PC, HP EliteBook 720 G3 Notebook PC, HP EliteBook 720 G3 Notebook PC (ENERGY STAR), HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G2 Notebook PC (ENERGY STAR), HP EliteBook 725 G2 Notebook PC Bundle, HP EliteBook 725 G3 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 725 G3 Notebook PC (ENERGY STAR), HP EliteBook 725 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 725 G3 Notebook PC Bundle, HP EliteBook 725 G4 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 725 G4 Notebook PC (ENERGY STAR), HP EliteBook 725 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G1 Notebook PC (ENERGY STAR), HP EliteBook 740 G1 Notebook PC Bundle, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G2 Notebook PC (ENERGY STAR), HP EliteBook 740 G3 Notebook PC, HP EliteBook 740 G3 Notebook PC, HP EliteBook 740 G3 Notebook PC (ENERGY STAR), HP EliteBook 745 G2 Bundle Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G2 Notebook PC (ENERGY STAR), HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G3 Notebook PC (ENERGY STAR), HP EliteBook 745 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 745 G3 Notebook PC Bundle, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC (ENERGY STAR), HP EliteBook 745 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 750 G1 Notebook PC, HP EliteBook 750 G1 Notebook PC, HP EliteBook 750 G1 Notebook PC (ENERGY STAR), HP EliteBook 750 G2 Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 750 G2 Notebook PC (ENERGY STAR), HP EliteBook 750 G3 Notebook PC, HP EliteBook 750 G3 Notebook PC, HP EliteBook 750 G3 Notebook PC (ENERGY STAR), HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G2 Notebook PC (ENERGY STAR), HP EliteBook 755 G2 Notebook PC Bundle, HP EliteBook 755 G3 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 755 G3 Notebook PC (ENERGY STAR), HP EliteBook 755 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 755 G3 Notebook PC Bundle, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC (ENERGY STAR), HP EliteBook 755 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G1 Notebook PC (ENERGY STAR), HP EliteBook 820 G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 820 G1 Notebook PC Bundle, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G2 Notebook PC (ENERGY STAR), HP EliteBook 820 G2 Notebook PC Bundle, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G3 Notebook PC (ENERGY STAR), HP EliteBook 820 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 828 G3 Notebook PC, HP EliteBook 828 G3 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC (ENERGY STAR), HP EliteBook 840 G1 Notebook PC Bundle, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC (ENERGY STAR), HP EliteBook 840 G2 Notebook PC Bundle, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC (ENERGY STAR), HP EliteBook 840 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC (ENERGY STAR), HP EliteBook 850 G1 Notebook PC Bundle, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G2 Notebook PC (ENERGY STAR), HP EliteBook 850 G2 Notebook PC Bundle, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC (ENERGY STAR), HP EliteBook 850 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook Folio 1020 Bang & Olufsen Limited Edition, HP EliteBook Folio 1020 Bang & Olufsen Limited Edition, HP EliteBook Folio 1020 Bang & Olufsen Limited Edition (ENERGY STAR), HP EliteBook Folio 1020 G1 Notebook PC, HP EliteBook Folio 1020 G1 Notebook PC, HP EliteBook Folio 1020 G1 Notebook PC (ENERGY STAR), HP EliteBook Folio 1020 G1 Notebook PC Bundle, HP EliteBook Folio 1020 G1 Special Edition Notebook PC, HP EliteBook Folio 1020 G1 Special Edition Notebook PC, HP EliteBook Folio 1020 G1 Special Edition Notebook PC (ENERGY STAR), HP EliteBook Folio 1020 G2 Special Edition Notebook PC, HP EliteBook Folio 1020 G2 Special Edition Notebook PC, HP EliteBook Folio 1020 G2 Special Edition Notebook PC (ENERGY STAR), HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC (ENERGY STAR), HP EliteBook Folio 1040 G1 Notebook PC Bundle, HP EliteBook Folio 1040 G2 Notebook PC, HP EliteBook Folio 1040 G2 Notebook PC, HP EliteBook Folio 1040 G2 Notebook PC (ENERGY STAR), HP EliteBook Folio 1040 G2 Notebook PC Bundle, HP EliteBook Folio 9480m Notebook PC, HP EliteBook Folio 9480m Notebook PC, HP EliteBook Folio 9480m Notebook PC (ENERGY STAR), HP EliteBook Folio 9480m Notebook PC (ENERGY STAR) Bundle, HP EliteBook Folio G1 Notebook PC, HP EliteBook Folio G1 Notebook PC, HP EliteBook Folio G1 Notebook PC (ENERGY STAR), HP EliteBook Folio G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook Folio G2 Notebook PC, HP EliteBook Folio G2 Notebook PC, HP EliteBook Folio G2 Notebook PC (ENERGY STAR), HP EliteBook Revolve 810 G1 Tablet, HP EliteBook Revolve 810 G1 Tablet, HP EliteBook Revolve 810 G1 Tablet Bundle, HP EliteBook Revolve 810 G2 Tablet, HP EliteBook Revolve 810 G2 Tablet, HP EliteBook Revolve 810 G2 Tablet Bundle, HP EliteBook Revolve 810 G3 Tablet, HP EliteBook Revolve 810 G3 Tablet, HP EliteBook Revolve 810 G3 Tablet (ENERGY STAR), HP EliteBook x360 1020 G2, HP EliteBook x360 1020 G2, HP EliteBook x360 1020 G2 (ENERGY STAR), HP EliteBook x360 1020 G2 Bundle, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2 (ENERGY STAR), HP EliteBook x360 1030 G2 Bundle, HP ElitePad 1000 G2 Healthcare Tablet, HP ElitePad 1000 G2 Healthcare Tablet, HP ElitePad 1000 G2 Rugged Tablet, HP ElitePad 1000 G2 Rugged Tablet, HP ElitePad 1000 G2 Rugged Tablet Bundle, HP ElitePad 1000 G2 Tablet, HP ElitePad 1000 G2 Tablet, HP ElitePad 900 G1 Tablet, HP ElitePad 900 G1 Tablet, HP Pro Slate 10 EE G1, HP Pro Slate 10 EE G1 Tablet, HP Pro Slate 12, HP Pro Slate 12 Tablet, HP Pro Slate 12 Tablet Bundle, HP Pro Slate 8, HP Pro Slate 8 Tablet, HP Pro Slate 8 Tablet Bundle, HP Pro Tablet 10 EE G1, HP Pro Tablet 10 EE G1, HP Pro Tablet 10 EE G1 (ENERGY STAR), HP Pro Tablet 408 G1, HP Pro Tablet 408 G1, HP Pro Tablet 408 G1 (ENERGY STAR), HP Pro Tablet 408 G1 Bundle, HP Pro Tablet 608 G1, HP Pro Tablet 608 G1, HP Pro Tablet 608 G1 (ENERGY STAR), HP Pro Tablet 608 G1 Bundle, HP Pro Tablet 610 G1 PC, HP Pro Tablet 610 G1 PC, HP Pro x2 612 G1, HP Pro x2 612 G1 Tablet, HP Pro x2 612 G1 Tablet Bundle, HP Pro x2 612 G1 Tablet with Power Keyboard, HP Pro x2 612 G1 Tablet with Travel Keyboard, HP ProBook 11 EE G1, HP ProBook 11 EE G1 Notebook PC, HP ProBook 11 EE G1 Notebook PC (ENERGY STAR), HP ProBook 11 EE G2, HP ProBook 11 EE G2 Notebook PC, HP ProBook 11 EE G2 Notebook PC (ENERGY STAR), HP ProBook 430 G1 Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G1 Notebook PC (ENERGY STAR), HP ProBook 430 G2 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 430 G2 Notebook PC (ENERGY STAR), HP ProBook 430 G2 Notebook PC Bundle, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G3 Notebook PC (ENERGY STAR), HP ProBook 430 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 430 G3 Notebook PC Bundle, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC (ENERGY STAR), HP ProBook 430 G5 Notebook PC, HP ProBook 430 G5 Notebook PC, HP ProBook 430 G5 Notebook PC Bundle, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G0 Notebook PC (ENERGY STAR), HP ProBook 440 G1 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G1 Notebook PC (ENERGY STAR), HP ProBook 440 G2 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 440 G2 Notebook PC (ENERGY STAR), HP ProBook 440 G3 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 440 G3 Notebook PC (ENERGY STAR), HP ProBook 440 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 440 G3 Notebook PC Bundle, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC (ENERGY STAR), HP ProBook 440 G4 Notebook PC (ENERGY STAR) Bundle, HP ProBook 440 G5 Notebook PC, HP ProBook 440 G5 Notebook PC, HP ProBook 440 G5 Notebook PC Bundle, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G1 Notebook PC (ENERGY STAR), HP ProBook 445 G2 Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 445 G2 Notebook PC (ENERGY STAR), HP ProBook 446 G3 Notebook PC, HP ProBook 446 G3 Notebook PC (ENERGY STAR), HP ProBook 446 G3 Notebook PC series, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G0 Notebook PC (ENERGY STAR), HP ProBook 450 G0 Notebook PC Bundle, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G1 Notebook PC (ENERGY STAR), HP ProBook 450 G1 Notebook PC Bundle, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G2 Notebook PC (ENERGY STAR), HP ProBook 450 G2 Notebook PC Bundle, HP ProBook 450 G3 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 450 G3 Notebook PC (ENERGY STAR), HP ProBook 450 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 450 G3 Notebook PC Bundle, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC (ENERGY STAR), HP ProBook 450 G4 Notebook PC (ENERGY STAR) Bundle, HP ProBook 450 G5 Notebook PC, HP ProBook 450 G5 Notebook PC, HP ProBook 450 G5 Notebook PC Bundle, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G1 Notebook PC (ENERGY STAR), HP ProBook 455 G2 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 455 G2 Notebook PC (ENERGY STAR), HP ProBook 455 G3 Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 455 G3 Notebook PC (ENERGY STAR), HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC (ENERGY STAR), HP ProBook 455 G5 Notebook PC, HP ProBook 455 G5 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G0 Notebook PC (ENERGY STAR), HP ProBook 470 G0 Notebook PC Bundle, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G1 Notebook PC (ENERGY STAR), HP ProBook 470 G1 Notebook PC Bundle, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G2 Notebook PC (ENERGY STAR), HP ProBook 470 G2 Notebook PC Bundle, HP ProBook 470 G3 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 470 G3 Notebook PC (ENERGY STAR), HP ProBook 470 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC (ENERGY STAR), HP ProBook 470 G5 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G1 Notebook PC (ENERGY STAR), HP ProBook 640 G1 Notebook PC Bundle, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G2 Notebook PC (ENERGY STAR), HP ProBook 640 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G1 Notebook PC (ENERGY STAR), HP ProBook 645 G2 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 645 G2 Notebook PC (ENERGY STAR), HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC (ENERGY STAR), HP ProBook 645 G4 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G1 Notebook PC (ENERGY STAR), HP ProBook 650 G1 Notebook PC Bundle, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G2 Notebook PC (ENERGY STAR), HP ProBook 650 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC (ENERGY STAR), HP ProBook 655 G1 Notebook PC, HP ProBook 655 G1 Notebook PC, HP ProBook 655 G1 Notebook PC (ENERGY STAR), HP ProBook 655 G1 Notebook PC Bundle, HP ProBook 655 G2 Notebook PC, HP ProBook 655 G2 Notebook PC, HP ProBook 655 G2 Notebook PC (ENERGY STAR), HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC (ENERGY STAR), HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G1 EE Notebook PC (ENERGY STAR), HP ProBook x360 11 G1 EE Protective Case, HP ProBook x360 11 G1 EE Protective Case, HP ProBook x360 11 G2 EE Notebook PC, HP ProBook x360 11 G2 EE Notebook PC, HP Slate 8 Ultra Tablet, HP Slate 8 Ultra Tablet, HP ZBook 14 G2 Mobile Workstation, HP ZBook 14 G2 Mobile Workstation, HP ZBook 14 G2 Mobile Workstation (ENERGY STAR), HP ZBook 14 G2 Mobile Workstation Bundle, HP ZBook 14 Mobile Workstation, HP ZBook 14 Mobile Workstation, HP ZBook 14 Mobile Workstation (ENERGY STAR), HP ZBook 14 Mobile Workstation Bundle, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G4 Mobile Workstation (ENERGY STAR), HP ZBook 14u G4 Mobile Workstation Bundle, HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation (ENERGY STAR), HP ZBook 15 G2 Mobile Workstation Bundle, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation (ENERGY STAR), HP ZBook 15 G4 Mobile Workstation Bundle, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15 Mobile Workstation, HP ZBook 15 Mobile Workstation, HP ZBook 15 Mobile Workstation (ENERGY STAR), HP ZBook 15 Mobile Workstation Bundle, HP ZBook 15u G2 Mobile Workstation, HP ZBook 15u G2 Mobile Workstation, HP ZBook 15u G2 Mobile Workstation (ENERGY STAR), HP ZBook 15u G2 Mobile Workstation Bundle, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation (ENERGY STAR), HP ZBook 15u G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation (ENERGY STAR), HP ZBook 15u G4 Mobile Workstation Bundle, HP ZBook 15u Mobile Workstation, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation (ENERGY STAR), HP ZBook 17 G2 Mobile Workstation Bundle, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation (ENERGY STAR), HP ZBook 17 G4 Mobile Workstation Bundle, HP ZBook 17 G5 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook 17 Mobile Workstation, HP ZBook 17 Mobile Workstation, HP ZBook 17 Mobile Workstation (ENERGY STAR), HP ZBook 17 Mobile Workstation Bundle, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook Studio G3 Mobile Workstation Bundle, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation (ENERGY STAR), HP ZBook Studio G4 Mobile Workstation Bundle, HP ZBook Studio G5 Mobile Workstation, HP ZBook Studio G5 Mobile Workstation, HP ZBook x2 G4 Detachable Workstation, HP ZBook x2 G4 Detachable Workstation

Operating systems affected : Microsoft Windows 7 (32-bit) (deleted) Microsoft Windows 7 (64-bit) (deleted) Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Starter (32-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted) Microsoft Windows XP Microsoft Windows XP 64-Bit Edition (deleted) Microsoft Windows XP Advanced Server Media Microsoft Windows XP Home Edition Microsoft Windows XP Pro 64-Bit Edition Microsoft Windows XP Professional Edition Microsoft Windows XP Tablet PC Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA05843717

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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