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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05737127

Version: 1

Advisory: HP Spectre x2 12-cxxx, 12t-cxxx and 12-cxxxxx Detachable PCs - Computer May Stop Responding During Heavy Operation

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 25-Sep-2017

Last updated : 28-Sep-2017

DESCRIPTION
The computer may stop responding during heavy operation times. This occurs when CPU utilization is high due multiple applications being processed.

SCOPE
Computers:
  • HP Spectre x2 - 12-c000 Detachable PC
  • HP Spectre x2 - 12-c000 CTO
  • HP Spectre x2 - 12-c000nf
  • HP Spectre x2 - 12-c001la
  • HP Spectre x2 - 12-c001na
  • HP Spectre x2 - 12-c001nf
  • HP Spectre x2 - 12-c001tu
  • HP Spectre x2 - 12-c002tu
  • HP Spectre x2 - 12-c003tu
  • HP Spectre x2 - 12-c004tu
  • HP Spectre x2 - 12-c005tu
  • HP Spectre x2 - 12-c006tu
  • HP Spectre x2 - 12-c007tu
  • HP Spectre x2 - 12-c008tu
  • HP Spectre x2 - 12-c009tu
  • HP Spectre x2 - 12-c010tu
  • HP Spectre x2 - 12-c011tu
  • HP Spectre x2 - 12-c012dx
  • HP Spectre x2 - 12-c012tu
  • HP Spectre x2 - 12-c013tu
  • HP Spectre x2 - 12-c014tu
  • HP Spectre x2 - 12-c015tu
  • HP Spectre x2 - 12-c016tu
  • HP Spectre x2 - 12-c017tu
  • HP Spectre x2 - 12-c018tu
  • HP Spectre x2 - 12-c019tu
  • HP Spectre x2 - 12-c020tu
  • HP Spectre x2 - 12-c021tu
  • HP Spectre x2 - 12-c022tu
  • HP Spectre x2 - 12-c023tu
  • HP Spectre x2 - 12-c024tu
  • HP Spectre x2 - 12-c025tu
  • HP Spectre x2 - 12-c026tu
  • HP Spectre x2 - 12-c027tu
  • HP Spectre x2 - 12-c052nr
  • HP Spectre x2 - 12-c080no
  • HP Spectre x2 - 12t-c000 Detachable CTO
Operating Systems:
Microsoft Windows 10 RS2
RESOLUTION
CAUTION: Pressing and holding the power button results in the loss of unsaved information.
To recover from this issue, follow the guidelines below:
  1. Wait for the system to finish performing current tasks.
  2. Do not initiate any additional actions or commands.
  3. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

Hardware platforms affected : HP Spectre 12-c000 x2 Detachable PC, HP Spectre x2 - 12-c000 CTO, HP Spectre x2 - 12-c000nf, HP Spectre x2 - 12-c001la, HP Spectre x2 - 12-c001na, HP Spectre x2 - 12-c001nf, HP Spectre x2 - 12-c001tu, HP Spectre x2 - 12-c002tu, HP Spectre x2 - 12-c003tu, HP Spectre x2 - 12-c004tu, HP Spectre x2 - 12-c005tu, HP Spectre x2 - 12-c006tu, HP Spectre x2 - 12-c007tu, HP Spectre x2 - 12-c008tu, HP Spectre x2 - 12-c009tu, HP Spectre x2 - 12-c010tu, HP Spectre x2 - 12-c011tu, HP Spectre x2 - 12-c012dx, HP Spectre x2 - 12-c012tu, HP Spectre x2 - 12-c013tu, HP Spectre x2 - 12-c014tu, HP Spectre x2 - 12-c015tu, HP Spectre x2 - 12-c016tu, HP Spectre x2 - 12-c017tu, HP Spectre x2 - 12-c018tu, HP Spectre x2 - 12-c019tu, HP Spectre x2 - 12-c020tu, HP Spectre x2 - 12-c021tu, HP Spectre x2 - 12-c022tu, HP Spectre x2 - 12-c023tu, HP Spectre x2 - 12-c024tu, HP Spectre x2 - 12-c025tu, HP Spectre x2 - 12-c026tu, HP Spectre x2 - 12-c027tu, HP Spectre x2 - 12-c052nr, HP Spectre x2 - 12-c080no, HP Spectre x2 Detachable 12t-c000 CTO

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05737127

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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