HP Color LaserJet MFP M180 - Paper Jam Error

This document is for HP Color LaserJet Pro MFP M180n, M180nw, and M181fw printers.

During a print job, the printer stops feeding pages, and the Attention light

on the printer control panel blinks. One of the following messages might display, depending on your printer.

An Er/04, Er/05, or Er/06 displays on the printer control panel.
A Jam in input tray, Jam in output bin, or Document feeder jam. Clear and reload. message displays on the printer control panel.

Clear the printer of any jammed paper, or reset the printer if the printer has no jammed paper.

note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Step 1: Look for jammed paper

Confirm any error messages that display, and then use one of the following sections to find and clear any paper that might be stuck in the area of the printer indicated by the message. If the error message does not indicate a specific area, or if no error message displays, use all the following sections to clear jammed paper from the printer.

Clear jammed paper from the automatic document feeder (M181fw)

When a jam occurs in the in the automatic document feeder (ADF), an error message (2-line control panels) might display on the printer control panel. Remove any jammed paper that is accessible from the ADF and scanner lid area.

Turn off the printer.
Open the ADF cover.
Use both hands to remove any jammed paper in the ADF input tray.
Close the ADF cover.
Lift the ADF input tray, use both hands to remove any jammed paper from the ADF output tray, and then close the ADF input tray.
Open the scanner assembly, and then use both hands to remove any jammed paper behind the white plastic backing.
Close the scanner assembly.
Turn on the printer.
Try to print again.

If the error persists, continue to the next step to reset the printer.

Clear jammed paper from the output bin area

When a jam occurs in the output bin area, the Attention light

blinks and Er/06 displays on the control panel or an error message (2-line control panels) might display on the printer control panel, depending on your printer. Remove any jammed paper that is accessible from the input tray area.

Use both hands to remove any jammed paper or objects from the output bin. You might need to lift the scanner assembly to reach the jammed paper, depending on your printer.
Try to print again.

If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from the input tray area

When a jam occurs in the input tray area, the Attention light

blinks and Er/04 displays or an error message (2-line control panels) might display on the printer control panel, depending on your printer. Remove any jammed paper that is accessible from the input tray area.

Remove the input tray.
Use a flashlight to check for any paper or objects in the input tray area, and then remove any paper or objects you find. To avoid tearing any whole sheets of paper, pull the paper with both hands.
Reinsert in the input tray.
Try to print again.

If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from the fuser area

When a jam occurs in the input tray area, the Attention light

blinks and Er/05 displays on the control panel or an error message (2-line control panels) might display on the printer control panel, depending on your printer. Remove any jammed paper that is accessible from the input tray area.

Turn off the printer, and then disconnect the power cord and any other cables.
Turn the printer so that the rear access door faces you.
Open the rear access door.
Use a flashlight to check for any paper or objects in the fuser area, and then remove any paper or objects you find. To avoid tearing any whole sheets of paper, pull the paper with both hands.

caution:
The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.
Close the rear access door.
Plug the power cord into the electrical outlet, and then turn on the printer.
Try to print again.

If you have removed all jammed paper from the printer and the error persists, continue to the next step to reset the printer.

Step 2: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Resetting the printer might clear a false paper jam error.

With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.

note:
HP recommends plugging the printer directly into a wall outlet.

Step 3: Use genuine HP toner cartridges

Non-HP cartridges can cause paper jams. If you have non-HP toner cartridges installed, install genuine HP toner cartridges. For more information, go to Replacing Toner Cartridges.

Step 4: Try to print again

Try to print again to make sure the hardware functions correctly. If the problem persists, continue to the next step.

Step 5: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.