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Samsung Xpress MFP SL-M2070, SL-M2071 - Understanding Display Messages

Messages appear on the control panel display to indicate the printer’s status or errors. Refer to the tables below to understand the messages and their meaning, then correct the problem, if necessary.
  note:
  • If a message is not in the table, reboot the power and try the printing job again. If the problem persists, contact:
  • Search for the contents of display message on the support site.
  • Some messages might not appear on the display depending on the options or models.
  • [error number]: Indicates the error number.
Paper jam related messages
Message
Meaning
Suggested solutions
Document jam. Remove jam.
The loaded original document has jammed in the document feeder.
Clear the jam, see Clearing original document jams.
Jam or empty. Door open and close.
Paper has jammed in the paper feed area.
Clear the jam, see In tray.
There is no paper in tray.
Load paper in tray, see Loading paper in the tray.
Paper jam inside printer.
Paper has jammed in the inside printer.
Clear the jam, see Inside the printer.
Toner related messages
  caution:
Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required because of using non-genuine Samsung toner cartridges will not be covered under the printer warranty.
Message
Meaning
Suggested solutions
Install toner cartridge.
A toner cartridge is not installed.
Install a toner cartridge.
Not compatible toner cartridge.
The toner cartridge installed is not for the printer.
Install a Samsung-genuine toner cartridge, designed for the printer.
Prepare new cartridge.
Small amount of toner is left in the indicated cartridge. The estimated cartridge life of toner is close.
Prepare a new cartridge for a replacement. Temporarily increase the printing quality by redistributing the toner, see Redistributing toner.
Replace new cartridge.
The indicated toner cartridge has almost reached its estimated cartridge lifea.
Choose Stop or Continue as shown on the control panel. Selecting Stop, the printer stops printing and cannot print any more without changing the cartridge. Selecting Continue, the printer keeps printing but the printing quality cannot be guaranteed.
Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage might result in printing quality issues, see Toner cartridge.
The indicated toner cartridge has reached its estimated cartridge life. The printer might stop printing.
Replace the toner cartridge, see Toner cartridge.
a. Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752, see Available supplies. The number of pages might be affected by operating environment, percentage of image area, printing interval, media, percentage of image area, and media size. Some amount of toner might remain in the cartridge even when replace new cartridge appears and the printer stops printing.
Tray related messages
Message
Meaning
Suggested solutions
Jam or empty. Door open and close.
Paper has jammed in the paper feed area.
Clear the jam, see In tray.
There is no paper in tray.
Load paper in tray, see Loading paper in the tray.
Network related messages
Message
Meaning
Suggested solutions
Network Problem: IP Conflict.
The network IP address set is being used by someone else.
Check the IP address and reset it if necessary, see Printing a network configuration report.
#S6-3210
Wireless module is not installed.
Turn off then on.
Miscellaneous
Message
Meaning
Suggested solutions
Door Open. Close it.
The cover is not securely latched.
Close the cover until it locks into place.
Door of scanner is open.
The document feeder cover is not securely latched.
Close the cover until it locks into place.
Error [error number]. Turn off then on.
The printer unit cannot be controlled.
Reboot the power and try the printing job again. If the problem persists, contact HP Customer Support.
Error [error number]. Call for service.
Scanner Locked.
The scanner is locked.
Reboot the power. If the problem persists, contact HP Customer Support.

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