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HP Enterprise M607-M609, HP LaserJet Managed E60055-E60075, E60155-E60175 - Clear paper jams in the envelope feeder - 13.A3, 13.A4

Clear paper jams in the envelope feeder - 13.A3, 13.A4

Use the following procedure to clear jams in the envelope feeder. When a jam occurs, the control panel displays one of the following messages and an animation that assists in clearing the jam.
  • 13.A3.XX Jam in Tray 3
  • 13.A4.XX Jam in Tray 4
  1. Pull the tray completely out of the printer by pulling and lifting it up slightly.
    Figure : Remove envelope feeder from printer
  2. Remove any jammed or damaged envelopes from the tray.
    Figure : Remove the jammed envelope
  3. Remove any envelopes from the feed rollers inside the printer.
    Figure : Remove the jammed envelope
  4. Reinsert and close the tray.
    Figure : Install the envelope feeder

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