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HP AMP 100 Printers - 'Out of Paper' Displays, Printer Does Not Pick Up Paper

This document is for HP AMP 100, 120, 125, and 130 printers.
The Error ! icon , the Paper Error icon, the Cancel button and Resume button lights are on, an Out of Paper message displays on the computer, and the printer does not pick up paper from the input tray.

Step 1: Check the paper, and then reload it

Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.
  • Use only good quality paper that meets printer specifications.
  • Store all paper in a dry, cool place. Paper feed issues occur more often in humid environments.
  • Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.
  • Wait for the printer to complete a job or to display an Out of Paper message before you reload the paper.
Make sure the paper you use to print is in good condition, is neatly stacked in the tray, and the paper path and tray are free from obstructions.
  1. Remove any paper from the input tray.
  2. Remove any severely bent, wrinkled, or torn paper from the stack.
  3. Check for obstructions inside the input tray area. Make sure nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
  4. With both hands, hold the stack of paper, and then tap the bottom edge of the stack on a flat surface so that the stack is even on all sides.
  5. Load the stack of paper into the input tray, and then slide in the paper-width guides against the paper.
    Figure : Sliding in the paper-width guide
    Sliding paper-width guides against the paper
Try to print. If the issue persists, continue to the next step.

Step 2: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.
note:
You might need a flashlight to complete these steps.
Figure : Flashlight
Flashlight
  1. Gather the following materials:
    • A long, lint-free cotton swab
    • Distilled, filtered, or bottled water (tap water might damage the printer)
  2. Turn off the printer, and then disconnect the power cord and any other cables.
  3. Remove the paper from the input tray.
  4. Lift and hold the input tray shield.
    note:
    Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.
  5. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
    Figure : Paper pick rollers
    Paper pick rollers
  6. Lightly dampen the cotton swab with water, and then squeeze any excess liquid from the swab.
  7. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
  8. Release the input tray shield.
  9. Allow the rollers to dry completely (approximately 10 minutes).
  10. Reconnect the power cord and any other cables, and then turn on the printer.
Try to print. If the issue persists, continue to the next step.

Step 3: Reset the printer

Sometimes an error persists even though there is no paper feed issue. Reset the printer, and then try to print.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
    note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
Try to print. If the error persists, continue to the next step.

Step 4: Service the printer

Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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