solution Contentsolution Content

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05382600

Version: 1

Advisory: HP RP7 Retail System Model 7800 - Garbled Chinese Characters with HP Pole Display

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 31-Jan-2017

Last updated : 31-Jan-2017

DESCRIPTION
The HP Pole Display (683314-002) does not display Chinese characters properly.
Figure 1. Example of "garbled" characters
Figure 2. Example of properly displayed characters

SCOPE
Information in this document applies to the following:
Systems:
HP RP7 Retail System Model 7800
Display:
683314-002 : Pole Display (stand alone),AMO, AiO with firmware version FW 3.02.6
NOTE: does not occur with 683314-001
Operating Systems:
Microsoft Windows 7 Professional (64-bit)
RESOLUTION
To resolve this issue, update to the latest OPOS or JPOS driver:
OPOS driver
SoftPaq Description
Release Notes
Download SoftPaq
HP USB Line Display OPOS Drivers
Version: 6.637
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.
JPOS driver
SoftPaq Description
Release Notes
Download SoftPaq
SoftPaq title (get from Release Notes)
Version: HP USB Line Display JPOS
Revision: A
NOTE: More recent versions of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP RP7 Retail System Model 7800

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05382600

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.