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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Color LaserJet Enterprise CM4540 MFP - 13.8 stapler/stacker paper jam

13.8 stapler/stacker paper jam
Use the following procedure to clear paper jams in the stapler/stacker. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
  • 13.8X.XX – Stapler/Stacker Jam
  1. Lift the gray latch on the front of the stapler/stacker, and open the stapler cover.
    Figure : Open the stapler cover
  2. If jammed paper is visible underneath the paper guide, pull it straight out.
    Figure : Remove jammed paper
  3. Lift the green jam-access door. If jammed paper is visible under the jam-access door, pull it straight out,
    Figure : Remove jammed paper
  4. Close the stapler cover.
    Figure : Close the stapler cover

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Country/Region: Flag Estonia

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