HP LaserJet Enterprise 700 color MFP M775 - 31.13, 31.03 jam error in the document feeder

• 31.13.01
• 31.13.02
• 31.13.14

1. Lift the latch to release the document-feeder cover.
   Figure : Lift the latch to release the document-feeder cover

   
2. Open the document-feeder cover.
   Figure : Open the document-feeder cover

   
3. Press on the door next to the document-feeder rollers to make sure it is closed completely.
   Figure : Close the door next to the rollers

   
4. Lift the jam-access door, and remove any jammed paper.

   note:

   To avoid damaging the original document if it is difficult to remove, rotate the green wheel at the front of the document feeder to move the paper in the reverse direction.

   Figure : Lift the jam-access door and remove jammed paper

   
5. Close the document-feeder cover.
   Figure : Close the document-feeder cover

   

note:

To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents.

note:

Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.

• 31.03.36
• 31.03.38
• 31.03.39
• 31.03.40

1. From the Home screen on the printer control panel, open the following menus:
   1. Administration
   2. Troubleshooting
   3. Diagnostic Tests
   4. Scanner Tests
   5. Sensors
2. Manually activate the actuator for the sensor. The green dot or a check mark will appear next to ADF Paper Path Pick Success once it has been toggled.
3. If sensor toggles well, retest the copy function by sending multiple pages through the document feeder.
4. If the sensor fails during the diagnostic test, contact support to replace the document feeder.