HP LaserJet Enterprise, HP Officejet Enterprise, HP ScanJet Enterprise, HP LaserJet Managed - 31.13.13 Document feeder cover open jam

When a 31.13.13 error appears on the control panel, it indicates that there is a jam in the document feeder because the feeder cover is open.

Step one: Clear the jam

1. Open then close the document feeder cover.
2. If issue remains, open the document feeder cover.
3. Remove any jammed paper.
4. Check that there is no damaged parts on the cover.
5. Close the document feeder cover.

Step two: Verify originals

Verify that the originals do not contain any staples, paper clips, or self-adhesive notes, and are not wrinkled, folded, or damaged.

Step three: Turn the printer off and back on

Turn the printer off and then back on. Try using the document feeder again.

Step four: Contact HP

If the issue continues, contact HP technical support to perform more complex troubleshooting steps.