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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05082273

Version: 1

HP ProBook 4xx G3 Notebook PCs - Computer Cannot Enter Sleep or Hibernation Modes

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-Apr-2016

Last updated : 13-Apr-2016

DESCRIPTION
The computer cannot enter Sleep mode or enter Hibernation mode. This issue occurs when the graphic driver is not installed, or when an incorrect graphic driver is installed.

SCOPE
The information in this document applies to the following:
Computers:
  • HP ProBook 430 G3 Notebook PC Series
  • HP ProBook 440 G3 Notebook PC Series
  • HP ProBook 450 G3 Notebook PC Series
  • HP ProBook 455 G3 Notebook PC Series
  • HP ProBook 470 G3 Notebook PC Series
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 8.1 Enterprise (64-bit)
  • Microsoft Windows 8.1 Pro (64-bit)
  • Microsoft Windows 8.1 Standard (64-bit)
  • Microsoft Windows 10 Enterprise (64-bit)
  • Microsoft Windows 10 Home (64-bit)
  • Microsoft Windows 10 Professional (64-bit)
RESOLUTION
To resolve this issue, download and install the appropriate SoftPaq to update the graphic driver:
For computers with Intel graphics:
SoftPaq Description
Release Notes
Download SoftPaq
Intel Video Driver and Control Panel
Version: 20.19.15.4390
Revision: A
For computers with AMD graphics:
SoftPaq Description
Release Notes
Download SoftPaq
AMD Hybrid Graphics (HG) Video Driver
Version: 15.201.1701.1005
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP ProBook 430 G3 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 470 G3 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05082273

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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